Considering leaving Sonos entirely?!

Now, please. Echoes wired to Line-In are not the universal panacea. In fact if they depend on Uncompressed WAV they could lead to a worse outcome. 

It seems so easy for some to fix my problem so my offer is valid for anyone who wants to fix it. 
I am at your disposal 100%.

I am permitted to speak from my experience, I trust. As is always the case on the Internet, there is a buyer beware thing in force that applies to all posts.

I don’t know about uncompressed WAV; for many music listeners today, Spotify serves well enough for all needs. Wire an Echo Dot to the line in of any audio system that has a line in jack, and the music listening experience will be as good as Spotify on Sonos; it will depend entirely on how that system compares with Sonos for sound quality.

No rewards needed, and I don’t need access.  And considering even “level 2” technical service (whatever that is) use canned scripts and are just above minimum wage, yes I do know more, especially when it comes to things Sonos won’t say because it makes them look like it needs special setups.  So, are you ready to try?  

Reboot/power cycle each of these in exactly this order:

Modem
Router
Hubs or switches
Wired Sonos components
Wireless Sonos components
Computers, printers
Phones, tablets, all other wireless devices

Allow time for each device to come back up before moving to the next one. Note you can prevent duplicate IP addresses by reserving a permanent IP for each Sonos unit in your router setup. See your router manual for details.

@jgatie

You can write the whole process to do from A to Z and you can be assured that I will do everything with the utmost precision tonight. Take note that in my orbi wifi if I go to the 192.168.1.1 page I see all the ip addresses of my sonos devices which are all the same except for the numbers at the end which change.

Example:

ZonePlayer ZP100
SONOSZP

192.168.1.27
192.168.1.26
192.168.1.7

etc...

I can't modify anything so I don't know what you mean when it is necessary that the ip addresses are not duplicated as well as to reserve a permanent ip address.

ZP100?! Has the possibility been considered that it/they may be approaching the end of their useful life? 

Duplicated IP addresses aren’t going to show up in your router table.  It’s a corruption of the router table which causes the duplicate IP, usually due to a power failure or a reboot.  So looking for the problem in the device which caused it is an unfruitful task.  

Here’s a Netgear forum link for instructions on how to reserve an IP on Orbi routers:

https://community.netgear.com/t5/Orbi-Wi-Fi-5-AC-and-Orbi-with/Orbi-setting-up-static-IP-address-for-one-of-my-quot-appliances/m-p/1883572

If i understand i need to select each of my sonos devices and click ADD of each? Thats it? I do not need to change any ip adress numbers?

This technique only seems to overwrite to the original ip addresses but does not seem to reserve a permanent ip address for them. At least I don't see a possibility in the advanced LAN settings.

But under internet my check box is set to: Get Dynamically from ISP

I can select: USE STATIC IP ADRESS instead...

@Thewizard2000,

Presumably you have read the Sonos Staff thread here:

It suggests running the Orbi Hub mesh system in ‘bridged’ Wireless AP mode, as per this link:

https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point
 

After 2 years of ‘Sonos problems’, that would be at the top of my preferred network setup and to perhaps ‘bite the bullet’ and ‘bridge’ your Orbi hubs to a 3rd party reputable router instead. Better still if you can wire the hubs directly back to the main router, or an adjacent primary switch (unmanaged should be fine for home use).

I think it’s worthy of some consideration.

Other points…

• Disable the WiFi adapters on the 3rd party router. 
• Reserve the Sonos IP addresses in its DHCP reservation table.
• If SSDP multicast broadcast ‘device discovery’ issues persist between controller and Sonos system (hopefully they won’t), then consider separating the Orbi 2.4Ghz/5Ghz WiFi bands into separate SSID’s and run all the Sonos products/controllers on the 2.4ghz SSID only (using a non-overlapping channel, 20Mhz channel-width only).

Hope that suggestion will sort things for you. I don’t see why it wouldn’t?

• aCIf SSDP multicast broadcast ‘device discovery’ issues persist between controller and Sonos system (hopefully they won’t), then consider separating the Orbi 2.4Ghz/5Ghz WiFi bands into separate SSID’s and run all the Sonos products/controllers on the 2.4ghz SSID only (using a non-overlapping channel, 20Mhz channel-width only).

Previously I had the same problem with my old wifi and the one had separate bands and I was indeed on 2.4ghz and the problem was also present (after confirming 2.4 ghz in the router settings). So I guess I can rule this solution out.

• Reserve the Sonos IP addresses in its DHCP reservation table.

I asked @jgatie for additional questions in my previous message about the static reservation mode of ip addresses. I will wait for a response before taking this step.

It suggests running the Orbi Hub mesh system in ‘bridged’ Wireless AP mode

My modem is currently in bridge mode with my orbi wifi but not in AP mode. If i understand you want a AP mode to transfer the modem to orbi?… I do not understand 

With all these advanced networks configurations and particularities and I'm afraid of screwing up my network at home by randomly trying all these things. I almost wanted to hire a networking expert, but come to think of it, that almost doesn't make sense when it's just a question of running a sound system after all. It hardly makes sense to me.

I use part of my afternoon today by going to a big banner electronics store in my area that sell sonos products because I wanted to see with my own eyes a sonos system that works well and which has no sound dropouts on multiple wifi devices and the seller just told me that Sonos does not provide them with any devices for the customer to test. They also explained to me that no representative exists to create an intermediary between the seller and the manufacturer. I really want to see with my own eyes a sonos system that works properly and that there is no issues in terms of wireless sound. Too bad that on youtube we just see customers who show their system with only 2 or 3 devices connected at the same time and that they never change tracks (where the problem always occurs at the beginning).

That being said, I haven't received a response from @jgatie. I will give him time to answer me over the days because he seems convinced that my network is the problem (which I do not believe at all). In life I work by logic. How a network can be defective when it is new, after a factory reset has been carried out on all of my network as well as all of my complete sonos devices. By logic this does not work.

While waiting for @jgatie to perform a miracle, I am convinced that sonos simply does not work well in wireless multiroom on several devices at the same time. Without forgetting that when I go to the google comments on the application, I spend 20 minutes collecting only negative comments and 1-star comments.

Thank you for the help anyway.