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derekdavies
Contributor I
January 22, 2020
Answered

complaint about the End of Software Updates

I am absolutely incensed by the shear insensitivity and blatant Marketing effort under the guise of ‘End of Software Updates’ This is totally unjustified - the amount of software involved is minute compared to something like MS Windows and they manage to support £100 products for 10 years and TVs last just as long. My Connect:Amp is probably only a few years old and cost £400 and now you want me to upgrade for an insulting and derisory 30% off a hugely inflated price of £600!!!!!!!!!!!

I will NOT Upgrade and will now be actively looking for alternative products especially as it now obvious you are going to do this to all my other products in the expectation of dubiously getting even more money from loyal Sonos owners.

Until this moment I held your Company and products in high regard, now I am appalled by your behaviour and will NEVER buy any more. You greedy b*******s have shot yourselves in the proverbial foot.

I dare you to publish this.

 

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      Ryan S
      Ryan SAnswer
      Retired Sonos Staff
      January 22, 2020

      Thanks for sharing your feedback, everyone. We’re listening and answering what questions we can in the main thread. Let’s try to keep the discussion for this topic in one place.

      We’re committed to supporting players for 5 years after we stop selling them and have a track record of supporting them for far longer than that. The Connect:Amps which are moving to legacy in May came out in 2010, and the newer version of them from 2015 is still considered a modern unit. These older devices just don’t have the needed hardware to keep up with the demands of the software coming later this year.

       

      As to the Play:1 and Sub you mentioned, the Sub is still sold today and the Play:1 was only just recently no longer sold. These devices do have the needed hardware specs for what’s currently planned and don’t have any listed legacy flag for them right now.

       

      It’s also worth noting that if you have legacy devices, they’ll keep on working as they currently do, just without updates. Eventually some features that are reliant on connected services will stop working and they won’tbe able to get new features.

      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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      62 replies

      Show previous replies
      Obsoleted
      Lyricist III
      February 6, 2020

      Sonos and  Denon settled out of court and HEOS continues to be sold.

      Besides Bluesound, Sonos is also suing Google and has publicly stated that they will sue Amazon after Google. 

      The lawsuits aren't surprising since Google and Amazon are reportedly out selling Sonos big time. 

      There are a lot of reasons to not buy Bluesound but being sued by Sonos wouldn't factor too high for me, ymmv. (But TBH I would never buy Bluesound)

       

      What would you but instead of Bluesound?

       

      The other poster is correct in that Bluesound owners will suffer similar fate as Sonos when it comes to obsolescence.

       I'm going to go with something different similar to what is being described in the Pragmatic Brexit advanced discussion based around a server and cheaper smart front ends without vendor lock in that will still allow me to use my Sonos devices I already own.

       

       

      Fallon
      Lyricist I
      February 7, 2020

      Well guess what Sonos Community, my PLAY 5 has been acting up since shortly after Mr Spence issued his assurance that his products would continue to operate “as they do today”. Well, today I was advised by Sonos Technical Support that the fault with my Play 5 is associated with the device memory and I have no option but to replace it or upgrade it! Seems a wee bit coincidental that, after many years of trouble free use, this Play 5 can no longer be supported and constantly drops off the mixed generation Group.

      So my Connect:Amp, Bridge, and Connect might shortly start to suffer the same issues as the Play 5 so I will be left with 4 Play 1’s and a Boost that I might be able to reconfigure into a smaller system.

      Time to consider an alternative to Sonos which will cost thousands of pounds to replicate the configuration that I have/had!

      It would be interesting to know if any other Play 5 users have experienced their Play 5 dropping off the Sonos network over the past 2 weeks!

       

      cheers

      Brian

      melvimbe
      melvimbe
      February 7, 2020

      Well guess what Sonos Community, my PLAY 5 has been acting up since shortly after Mr Spence issued his assurance that his products would continue to operate “as they do today”. Well, today I was advised by Sonos Technical Support that the fault with my Play 5 is associated with the device memory and I have no option but to replace it or upgrade it! Seems a wee bit coincidental that, after many years of trouble free use, this Play 5 can no longer be supported and constantly drops off the mixed generation Group.

       

       

      Think about this theory a little bit more.  If Sonos was going to subtly kill off legacy devices, why would they bother announcing a plan for legacy devices to stay on a legacy system version of Sonos?  How would they keep people from figuring out what’s going on?  If they can’t really keep people from figuring it out (because they wouldn’t be able to), why not just bite the bullet and announce that these devices would no longer work at all in May?  If every legacy device is going to mysteriously and intentionally fail in the next few months, what kind of workload are they putting on the tech support staff?  How worse of a PR nightmare would that be then what Sonos already has to deal with?

       

       

      So my Connect:Amp, Bridge, and Connect might shortly start to suffer the same issues as the Play 5 so I will be left with 4 Play 1’s and a Boost that I might be able to reconfigure into a smaller system.

       

       

      Not likely. 

       

      Time to consider an alternative to Sonos which will cost thousands of pounds to replicate the configuration that I have/had!

      It would be interesting to know if any other Play 5 users have experienced their Play 5 dropping off the Sonos network over the past 2 weeks!

       

      Why just play:5 users, since your theory is that all legacy products have been sabotaged?  How many responses do you need before you can claim your conspiracy theory is true?

      Danny
      Not happy Michael
      Enthusiast I
      February 7, 2020

      They don’t have a plan for legacy devices. I have an email from them saying they are working to see if they can find a way to allow my Amp (less than 4 years Old) continue to work with my other Sonos devices. If not I will have to run two separate systems or upgrade my two Amps.

      Customer Service. NOT!

       

       

      Michael
        jgatie
        jgatie
        February 7, 2020

        They don’t have a plan for legacy devices. I have an email from them saying they are working to see if they can find a way to allow my Amp (less than 4 years Old) continue to work with my other Sonos devices. If not I will have to run two separate systems or upgrade my two Amps.

        Customer Service. NOT!

         

         

        More misinformation.  There is a plan for legacy devices, and it is spelled out here: A letter from our CEO: All Sonos products will continue to work past May

         

        In summary: As of May 20, if you choose to keep your system as is, it will work just like it does today.  In the future it will receive bug fixes and security updates, but it will not receive new features.  

         

         

        Not happy Michael
        Enthusiast I
        February 7, 2020

        Not what your support told me. 
        I was informed by them that the two Amps would probably have to be in sepgroups if they cannot find a way for them to remain in the existing system. 

        Michael
          jgatie
          jgatie
          February 7, 2020

          Not what your support told me. 
          I was informed by them that the two Amps would probably have to be in sepgroups if they cannot find a way for them to remain in the existing system. 

           

          Not my support, I don’t work for Sonos.  Sonos employees are marked as such.  I’m just quoting the CEO, who put it in writing, unlike a second hand quote from a low level support person.  

          Not happy Michael
          Enthusiast I
          February 7, 2020

          A CEO who has a novel way of trying to increase sales by making equipment obsolete after less than 4 years and offers a pathetic discount to get you to upgrade. Not my favourite company at the moment. 

          Michael
            jgatie
            jgatie
            February 7, 2020

            A CEO who has a novel way of trying to increase sales by making equipment obsolete after less than 4 years and offers a pathetic discount to get you to upgrade. Not my favourite company at the moment. 

             

            Your feelings about the CEO and/or company does not negate the fact you were posting misinformation. 

            Not happy Michael
            Enthusiast I
            February 7, 2020

            Just posting what Sonos are telling me!

            Michael
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