Contributor I

Answered

complaint about the End of Software Updates

62 replies
3263 views

I am absolutely incensed by the shear insensitivity and blatant Marketing effort under the guise of ‘End of Software Updates’ This is totally unjustified - the amount of software involved is minute compared to something like MS Windows and they manage to support £100 products for 10 years and TVs last just as long. My Connect:Amp is probably only a few years old and cost £400 and now you want me to upgrade for an insulting and derisory 30% off a hugely inflated price of £600!!!!!!!!!!!

I will NOT Upgrade and will now be actively looking for alternative products especially as it now obvious you are going to do this to all my other products in the expectation of dubiously getting even more money from loyal Sonos owners.

Until this moment I held your Company and products in high regard, now I am appalled by your behaviour and will NEVER buy any more. You greedy b*******s have shot yourselves in the proverbial foot.

I dare you to publish this.

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Ryan SAnswer

Retired Sonos Staff

Thanks for sharing your feedback, everyone. We’re listening and answering what questions we can in the main thread. Let’s try to keep the discussion for this topic in one place.

We’re committed to supporting players for 5 years after we stop selling them and have a track record of supporting them for far longer than that. The Connect:Amps which are moving to legacy in May came out in 2010, and the newer version of them from 2015 is still considered a modern unit. These older devices just don’t have the needed hardware to keep up with the demands of the software coming later this year.

As to the Play:1 and Sub you mentioned, the Sub is still sold today and the Play:1 was only just recently no longer sold. These devices do have the needed hardware specs for what’s currently planned and don’t have any listed legacy flag for them right now.

It’s also worth noting that if you have legacy devices, they’ll keep on working as they currently do, just without updates. Eventually some features that are reliant on connected services will stop working and they won’tbe able to get new features.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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J

John B

Er wireless home theater, play from device (until Apple sabotaged it for iOS only), Trueplay, Voice control (Alexa and Google), removing need for wired device, portable speaker with new Trueplay, Spotify Connect, Airplay 2, hugely expanded streaming services, BLE for setup…

And all the features that came as software updates were free upgrades.

jgatie

My comments about Bluesound were an afterthought. Did you want to comment about the main point of this thread? Like how I’ve spent several thousands of dollars, and now Sonos doesn’t want to support the product despite there being very little innovation in the past 10 years?

10 years? The iPhone app, the Android app, TV connected devices, surround sound, Trueplay, Voice control, direct play from other apps, Airplay 2; all developed in the last 10 years. Being a touch hyperbolic, no?

And yes, the abandoning of legacy units sucks, as do the solutions. But that is the reality with modern smart devices. Anybody with an inkling of knowledge in hardware and software knew this day was coming. Nothing anyone can do about it except stay at legacy, split their system, or upgrade. Not really that much to talk about. Complain? Sure. But I personally don’t rage at nameless faceless corporations, nor do I hold their support staff to task for things out of their control. Therefore, I tend not to whinge on support forums. Rather than that, I vote with my wallet.

Besides, you already stated that you were never buying another Sonos product. The subject seems pretty closed. Which is why I concentrated on your stated alternative.

N

No longer a supporter

Lyricist II

My comments about Bluesound were an afterthought. Did you want to comment about the main point of this thread? Like how I’ve spent several thousands of dollars, and now Sonos doesn’t want to support the product despite there being very little innovation in the past 10 years?

10 years? The iPhone app, the Android app, TV connected devices, surround sound, Trueplay, Voice control, direct play from other apps, Airplay 2; all developed in the last 10 years. Being a touch hyperbolic, no?

And yes, the abandoning of legacy units sucks, as do the solutions. But that is the reality with modern smart devices. Anybody with an inkling of knowledge in hardware and software knew this day was coming. Nothing anyone can do about it except stay at legacy, split their system, or upgrade. Not really that much to talk about. Complain? Sure. But I personally don’t rage at nameless faceless corporations, nor do I hold their support staff to task for things out of their control. Therefore, I tend not to whinge on support forums. Rather than that, I vote with my wallet.

Besides, you already stated that you were never buying another Sonos product. The subject seems pretty closed. Which is why I concentrated on your stated alternative.

The fact that it took the CEO of Sonos all of 2 days to issue an apology email to me tells me this isn’t a faceless company, and that my complaints are being heard. But of course you left that out. Sonos employee or mole maybe?

jgatie

The fact that it took the CEO of Sonos all of 2 days to issue an apology email to me tells me this isn’t a faceless company, and that my complaints are being heard. But of course you left that out. Sonos employee or mole maybe?

Nope, not an employee at all. That nonsense was debunked in the main thread on this subject. In short, employees are marked as such.

And so what if the CEO issued an apology, you don’t trust Sonos, and you are “not buying one more piece of Sonos equipment. Ever.” Right?

B

Brill

Lyricist III

Sonos and Denon settled out of court and HEOS continues to be sold.

Besides Bluesound, Sonos is also suing Google and has publicly stated that they will sue Amazon after Google.

The lawsuits aren't surprising since Google and Amazon are reportedly out selling Sonos big time.

There are a lot of reasons to not buy Bluesound but being sued by Sonos wouldn't factor too high for me, ymmv. (But TBH I would never buy Bluesound)

What would you but instead of Bluesound?

B

Brill

Lyricist III

What would you buy instead of Bluesound?

jgatie

What would you buy instead of Bluesound?

Every smart speaker with embedded software is going to suffer the same fate eventually.

G

gooseman015

Lyricist I

I have never seen such a crock before in my entire life! It took me years and thousands of dollars to build up my system throughout my house and now I am being told I have to do it again? I can tell you this, the community built this brand and we can take it down as quick as we built it! I tell all my friends about how amazing this system is and now I feel like I am being scammed! I don’t have the money to upgrade another $3000 for my house. Sonos needs to find a way to make this right. I promise you I will blast this company every chance I get if they don’t fix this!

Upset is a understatement!!!!

I am a working class person like most of the Sonos community. It sounds like every 4 years or so they are going to hit us with this upgrade. There is no way I can afford this. Looks like back to a reciever.

Absoluetly stinks!

melvimbe

I have never seen such a crock before in my entire life! It took me years and thousands of dollars to build up my system throughout my house and now I am being told I have to do it again?

Come may, you’re existing system will continue to operate as it currently does minus regular updates. If the system requires security updates or bug fixes, Sonos will provide that within the limits of the hardware. So you do not have to replace your system.

You may already be aware of the above, but as there is a lot of misinformation and confusion going around, I’m repeating it here.

Danny

jgatie

I am a working class person like most of the Sonos community. It sounds like every 4 years or so they are going to hit us with this upgrade. There is no way I can afford this. Looks like back to a reciever.

Another bit of misinformation. Sonos has to support every device for 5 years after it stops being manufactured. That is the minimum. The legacy devices all have 32 MB RAM, and they made that 32 MB RAM last for 15 years. Currently sold devices have 16 (non-voice) to 32 (voice enabled) times that amount, so support beyond the mandatory 5 years is well accounted for in the capability of the devices. Not saying they are completely future proof, but with 16 to 32 times the RAM/storage as the original devices, it stands to reason that more than 5 years of use was spec’d into the devices.

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