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Kenneth R
Retired Sonos Staff
September 8, 2015

Community platform updates

With this new platform we believe we are building the foundation for a great and growing community for years to come, but we also recognise that there’s room for improvement. This platform is different from the ones it has replaced, and will never function in exactly the same way, but contrary to the previous platforms we will be able to optimise and make improvements over time. We’ve received great feedback, and as promised, we intend to communicate transparently about what we can and can’t do to improve the community in the weeks and months to come.

This topic will be the place where we maintain a list of upcoming changes that have been asked for and where we post updates when something is implemented. We also want to point out changes we have requested but where feasibility is not yet certain, as well as areas where we know we won’t be able to make changes in the near future. We will be looking for more feedback on some areas as they are being planned, so we’ll keep you posted on that.

Confirmed changes - the first areas you’ll be seeing progress
  • Make it easier to find and view new topics - the forum overview pages will show how many topics have new posts since your last visit, and allow you to click directly to the latest unread post in a topic.
  • Make it easier to track unread and read topics - in the forum overview unread topics will be bold, and will change to regular font after being read. You will be able to ‘mark all as read’.
  • The reply box will be re-sizable.
  • While we won’t change to a completely different design, we will be doing a review in order to improve structure, readability and navigation. For example, the amount of whitespace, adding pagination at the top, more visible question checkbox when creating a new topic, icons for questions and answers, etc... This is an area where we will be looking for more feedback from you.
  • Other smaller changes, optimisations and text string changes (more consistency).
Changes we’ve requested - but need to be scoped and assessed, feasibility and timelines not known
  • Formatting buttons (instead of BBCODE).
  • Option to include private message and post content in email updates.
  • Being able to like on mobile.
  • Improve the RSS feed to include more detail.
  • Advanced search options.
  • Time zone options.
Changes that we know won’t be happening any time soon
  • Adding favourites, post editing and other features on mobile (the development of a responsive mobile design is in progress and takes priority - with it the mobile version will be full-featured).
  • Preview mode.
  • Search within a topic.
Thanks again for all the feedback so far.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

39 replies

Contributor III
September 25, 2015
I agree. This new format is horrible. Did they move to this to avoid the yearly vBulletin license fee? What is it, like $200?

Horrible decision.
nicka99
Local Superstar
October 28, 2015
so 2 months on since the worst software decision since Sonos 5.0 and all we have managed to get is a resizable text box. Wow !

Still cant add to favorites on my phone, still no advanced search, still taken to the start of every conversation from the 'recent topics' view, no preview, no content in emails...

why oh why did you pick such a rubbish platform and one that you seemingly have no control over ?
buzz
Grand Maestro
October 30, 2015
Apple sets the user interface style. Most companies feel obligated to follow the leader. This community has the "modern" look and feel. Unfortunately, this is not the look and feel to which veteran forum users are accustomed. In terms of "the numbers" that corporate spreadsheets track, this is probably the way to go, at the expense of traditional forum users who will fade away.
MichaelCretu
Contributor I
February 26, 2016
I like the new community layout. However I must to say, please open a SPANISH FORUM!, C'mon, Spanish is the second language with most speakers around the world!!!, and I don't see anything, English, Deutsch, French and even Dutch, Where/will is/be the Spanish forum located?? Thanks!
http://www.Christian-Munoz.com
BCM
February 26, 2016
Forget new features. Basic functions don't even work. I still have to login 90% of the time to post a response, regardless of whether or not the remember me box is checked. And clicking a thread with numerous pages should take you to the last page at least. It doesn't. Click thread, scroll to the bottom, click last page number, scroll down. Horrible. And the text of the post in the notification email is still missing. That is a basic function of all forums which allows the user to decide if they want to visit the forum to respond.
ratty
February 26, 2016
I like the new community layout.
The triumph of form over function, I'm afraid.
nicka99
Local Superstar
March 7, 2016
Forget new features. Basic functions don't even work. I still have to login 90% of the time to post a response, regardless of whether or not the remember me box is checked. And clicking a thread with numerous pages should take you to the last page at least. It doesn't. Click thread, scroll to the bottom, click last page number, scroll down. Horrible. And the text of the post in the notification email is still missing. That is a basic function of all forums which allows the user to decide if they want to visit the forum to respond.

agreed - months on and this site still sucks. I barely visit any more. Today is the first time in weeks to see if anything had changed. Sadly not.
ratty
March 7, 2016
One kind of hopes that the lack of visible progress could imply that they've given up on flogging a dead horse and are hatching plans to revert to a sensible platform....
nicka99
Local Superstar
March 7, 2016
that level of admission/U turn would be akin to adding DTS support to the Playbar or supporting Spotify Connect 😉
ratty
March 7, 2016
Nah. Different people. Different costs.