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Kenneth R
Retired Sonos Staff
September 8, 2015

Community platform updates

With this new platform we believe we are building the foundation for a great and growing community for years to come, but we also recognise that there’s room for improvement. This platform is different from the ones it has replaced, and will never function in exactly the same way, but contrary to the previous platforms we will be able to optimise and make improvements over time. We’ve received great feedback, and as promised, we intend to communicate transparently about what we can and can’t do to improve the community in the weeks and months to come.

This topic will be the place where we maintain a list of upcoming changes that have been asked for and where we post updates when something is implemented. We also want to point out changes we have requested but where feasibility is not yet certain, as well as areas where we know we won’t be able to make changes in the near future. We will be looking for more feedback on some areas as they are being planned, so we’ll keep you posted on that.

Confirmed changes - the first areas you’ll be seeing progress
  • Make it easier to find and view new topics - the forum overview pages will show how many topics have new posts since your last visit, and allow you to click directly to the latest unread post in a topic.
  • Make it easier to track unread and read topics - in the forum overview unread topics will be bold, and will change to regular font after being read. You will be able to ‘mark all as read’.
  • The reply box will be re-sizable.
  • While we won’t change to a completely different design, we will be doing a review in order to improve structure, readability and navigation. For example, the amount of whitespace, adding pagination at the top, more visible question checkbox when creating a new topic, icons for questions and answers, etc... This is an area where we will be looking for more feedback from you.
  • Other smaller changes, optimisations and text string changes (more consistency).
Changes we’ve requested - but need to be scoped and assessed, feasibility and timelines not known
  • Formatting buttons (instead of BBCODE).
  • Option to include private message and post content in email updates.
  • Being able to like on mobile.
  • Improve the RSS feed to include more detail.
  • Advanced search options.
  • Time zone options.
Changes that we know won’t be happening any time soon
  • Adding favourites, post editing and other features on mobile (the development of a responsive mobile design is in progress and takes priority - with it the mobile version will be full-featured).
  • Preview mode.
  • Search within a topic.
Thanks again for all the feedback so far.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

39 replies

ratty
September 9, 2015
I never found the Related Topics to be particularly related. Adblock Plus eats that area too.
buzz
Grand Maestro
September 9, 2015
I still wish that the last poster could be identified (a standard forum feature). This will save me some time if I can't afford to read every post. If a senior community member or staff member has replied to a support request, I probably couldn't add any value. This feature would also alert me to the possibility that I could learn something new.
Kenneth R
Kenneth RAuthor
Retired Sonos Staff
September 9, 2015
Yes that's a good one, buzz, having the name of the latest poster in the search results page (which is used in various ways, including the 'active since last visit' overview) would be really useful - that's something we'll raise.
Help others find useful content by clicking the like button and selecting the best answer to your question
BarryM
September 9, 2015
Also, a very stale announcement does not seem appropriate for "Related topics".
HTML leakage.

😃 "Related topics" currently shows me:
  1. New Community Coming Soon
  2. New Sonos Community Coming Soon
buzz
Grand Maestro
September 9, 2015
Kenneth,

I understand that that at this point there is a certain investment of staff time in the migration effort that one would want to preserve, but I'm wondering what the decision point of using the InSider platform was. Now we are hobbled by what InSider will or will not implement -- and when. It seems to me that a platform should serve the application rather than the application "make do" to fit the platform.
ratty
September 9, 2015
The tail is indeed wagging the dog. It feels bizarre that we should need to 'teach' InSided forum practices which were established and refined long ago by the major platform providers.
Sonos Staff
September 17, 2015
Hi everyone, the first change to the platform following your feedback has gone into effect, it's now possible to resize the reply box using the drag icon in the lower-right corner. We're continuing to work with InSided on the rest of your items and expect we'll have more updates for you in the coming weeks.
September 18, 2015
I'm wondering what the decision point of using the InSider platform was. Now we are hobbled by what InSider will or will not implement.
The suit or suits that made this decision will never have the moral courage to defend this decision in public, even if they aren't fired from Sonos for it. As everywhere else, the grunts will be the ones left to deal with the mess. Happens in the military and happens in corporate wonderland in exactly the same manner.
buzz
Grand Maestro
September 18, 2015
Hi everyone, the first change to the platform following your feedback has gone into effect, it's now possible to resize the reply box using the drag icon in the lower-right corner. We're continuing to work with InSided on the rest of your items and expect we'll have more updates for you in the coming weeks.

I noticed (and used it). Thanks
Avid Contributor I
September 22, 2015
This community platform is a terrible format. Please bring back the forums layout.
Current: 2x ZP90 | ZP120 | Dock | Boost | CR200