Enthusiast II

Class Action Lawsuit We all deserve to recoup all hardware investment

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If ever a situation called for a class action lawsuit, this is it:

Company sells customers expensive, multi-unit hardware systems
Tethers customers to a software ecosystem to use them effectively
Dramatically changes software into an auto-update environment
Unsuspecting customers lose access to extensive, core media sources and features that significantly diminish the value of their expensive hardware and/or make it untenable for usage they had every reason to believe they would continue to have
Customers wishing to continue meeting these essential needs forced to sell Company hardware that they had no intention of doing at a loss and buy competitor hardware.
Pattern of behavior by Company indicates that choices made to remove said functionality were part of an intentional, plan to damage the product experience of many users in favor of others.

Seriously. This would be like selling someone a car and then updating the operating system so that the steering wheels was controlled by AI instead of manual because there’s more profit there for the company.

Even if they resolve this issue with their awful software release, how much in damages are deserved for every customer for heir lost time and undue harm?

The store value of my hardware suite, which I had no intention of replacing is probably $7,000 - $8,000. How much do others have invested who believe they need to leave SONOS?

I am not someone who can start a class action lawsuit, but I’m sure there are people here who can, and I’d be at the front of the line to join it and recoup my losses. If you feel similarly, then bump up this thread so that SONOS is held accountable

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Rhonny

Prodigy III

I can’t find any evidence of the law suits you cite, despite searching with the same keywords. Only the Google vs Sonos rulings.

But in any case, I was slightly taken aback by Sonos’ share price today being the lowest it has been for over five years. This will, though, have nothing to do with any class action law suits (that don't exist) - it has tanked since the orange guy took over running the free world… No coincidence there.

(By the way - “legal bagels”?)

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kassey22000

Enthusiast II

https://www.judicialnexus.com/sonos-class-action-lawsuit-labaton/

https://www.channelnews.com.au/did-sonos-management-engage-in-securities-fraud-other-unlawful-practises-legal-firm-moves-on-the-company/

https://investorshangout.com/investigation-into-sonos-inc-sparks-concerns-over-app-issues-217732-/

...there are a few more, but we get the general idea.

There is also a US based firm that has reached out to us and several fellow Sonos customers I know, but I’m not sure I should post their link yet.

Oh Rhonny, you got me! “legal beagle” I shouldn’t multitask and maybe I was just hungry - hehe. + agree on your comment about disruptors ;-) but it doesn’t help that investment advisors are calling out other issues with Sonos that are concerning:

https://stockstory.org/nasdaq/sono/screener/1-consumer-stock-with-exciting-potential-and-2-to-turn-down

Moderator Note: Removed link in accordance with the Community Code of Conduct

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Nickyc718

Lyricist I

Believe the update bricked up my arc ultra and because of that I cannot use my entire system. Called up Sonos multiple times to try to fix the arc. After factory resetting the arc, it only flashes amber and white for an hour or so then goes straight to blinking white led. So finally today, Sonos’s concluded they’ll give me 30% off on the new arc. I have to buy a new arc because of a problem they caused or possibly caused on purpose so we all buy their new products: I wouldn’t know if my sub or sl speakers are bricked or not without the arc booting.

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nik9669a

Senior Virtuoso

Believe the update bricked up my arc ultra and because of that I cannot use my entire system. Called up Sonos multiple times to try to fix the arc. After factory resetting the arc, it only flashes amber and white for an hour or so then goes straight to blinking white led. So finally today, Sonos’s concluded they’ll give me 30% off on the new arc. I have to buy a new arc because of a problem they caused or possibly caused on purpose so we all buy their new products: I wouldn’t know if my sub or sl speakers are bricked or not without the arc booting.

Remove them as surrounds and set them up in new rooms or as a stereo pair. If you can’t remove them, try a factory reset (though this might result in some lost settings).

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melvimbe

Believe the update bricked up my arc ultra and because of that I cannot use my entire system. Called up Sonos multiple times to try to fix the arc. After factory resetting the arc, it only flashes amber and white for an hour or so then goes straight to blinking white led. So finally today, Sonos’s concluded they’ll give me 30% off on the new arc. I have to buy a new arc because of a problem they caused or possibly caused on purpose so we all buy their new products: I wouldn’t know if my sub or sl speakers are bricked or not without the arc booting.

The Arc Ultra is the new Arc. It’s unlikely that the firmware in the update is actually the issue, but rebooting your Arc Ultra exposed a hardware issue specific to your device. Rebooting for any reason would have had the same result. If it was the firmware, a whole lot more people would be having the issue, rather than just you. I assume that you are out of the warranty period? Did Sonos state specifically what the issue is?

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Danny

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Rhonny

Prodigy III

Believe the update bricked up my arc ultra and because of that I cannot use my entire system. Called up Sonos multiple times to try to fix the arc. After factory resetting the arc, it only flashes amber and white for an hour or so then goes straight to blinking white led. So finally today, Sonos’s concluded they’ll give me 30% off on the new arc. I have to buy a new arc because of a problem they caused or possibly caused on purpose so we all buy their new products: I wouldn’t know if my sub or sl speakers are bricked or not without the arc booting.

The Arc Ultra was only released in October last year. It’s at most seven months old, if you got it when it came out. If it has gone wrong, it’ll be covered by its warranty, regardless of where you bought it. No need to spend money on a new one...

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jgatie

Yeah, something fishy is going on here. Anybody with a faulty Arc Ultra is within the warranty period, so it should be replaced free of charge. Either the poster is mistaken about the Arc model they own, or the Sonos representative is giving bad info about the 30% discount. If the former, and they just own an Arc, 30% off an out of warranty device is far more than the vast majority of manufacturers will give. Most will offer no discount at all.

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