Enthusiast II

Class Action Lawsuit We all deserve to recoup all hardware investment

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If ever a situation called for a class action lawsuit, this is it:

Company sells customers expensive, multi-unit hardware systems
Tethers customers to a software ecosystem to use them effectively
Dramatically changes software into an auto-update environment
Unsuspecting customers lose access to extensive, core media sources and features that significantly diminish the value of their expensive hardware and/or make it untenable for usage they had every reason to believe they would continue to have
Customers wishing to continue meeting these essential needs forced to sell Company hardware that they had no intention of doing at a loss and buy competitor hardware.
Pattern of behavior by Company indicates that choices made to remove said functionality were part of an intentional, plan to damage the product experience of many users in favor of others.

Seriously. This would be like selling someone a car and then updating the operating system so that the steering wheels was controlled by AI instead of manual because there’s more profit there for the company.

Even if they resolve this issue with their awful software release, how much in damages are deserved for every customer for heir lost time and undue harm?

The store value of my hardware suite, which I had no intention of replacing is probably $7,000 - $8,000. How much do others have invested who believe they need to leave SONOS?

I am not someone who can start a class action lawsuit, but I’m sure there are people here who can, and I’d be at the front of the line to join it and recoup my losses. If you feel similarly, then bump up this thread so that SONOS is held accountable

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Ken_Griffiths

Did you say 13 or 31??

Also- the problems for my system revolve around reliability- works sometimes but not all the time. Friends over for a nice evening and I spend half the time jacking with this Sonos crap.

Well that sounds more like LAN/WAN network issues, rather than a problem with the new App. The App is just a remote for your speakers.

Once playback of your chosen playlist etc. has started on your speaker(s) you can close the Sonos App and even power off the mobile device and the music should continue playing direct from the chosen source. If that’s not the case, then I would perhaps look a little closer to Home to try to discover where the problems may lie.

If I start a playlist on a room, or group, then the music continues playing without issue until the music is stopped by the Wife or myself, or the playlist has ended.

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joemonk

Lyricist III

Got my system up and working after a few weeks. Seems to be working fine. However, it cost me over a thousand dollars to have my AV guy sort it all out.
I think SONO owes me that much at least.

My question is now … when Sonos’ “ programmed obsolescence” renders my system unusable, what will I replace it with. I don’t think I can trust Sonos products anymore. I’m also reluctant to download any more upgrades for sure.

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jgatie

Got my system up and working after a few weeks. Seems to be working fine. However, it cost me over a thousand dollars to have my AV guy sort it all out.
I think SONO owes me that much at least.

My question is now … when Sonos’ “ programmed obsolescence” renders my system unusable, what will I replace it with. I don’t think I can trust Sonos products anymore. I’m also reluctant to download any more upgrades for sure.

In my opinion, your A/V guy ripped you off. It shouldn’t take $1000 to reconfigure a network for Sonos.

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joemonk

Lyricist III

That’s your opinion…*

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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ChasteB

Lyricist III

Got my system up and working after a few weeks. Seems to be working fine. However, it cost me over a thousand dollars to have my AV guy sort it all out.
I think SONO owes me that much at least.

My question is now … when Sonos’ “ programmed obsolescence” renders my system unusable, what will I replace it with. I don’t think I can trust Sonos products anymore. I’m also reluctant to download any more upgrades for sure.

Unfortunately if you turn off updates now you will be stuck with a system with a lot of missing features and bugs. Keep doing updates for now is the only way to go even if it is still really risky Sonos will break something. I would turn off auto updates on the app and system and update on delay and skip buggy releases. IMO.

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joemonk

Lyricist III

Thanks for your input

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Dankashane

Lyricist III

Every time they update it breaks all my streaming services. This last patch its been months since my streaming service works properly. I am so over this shit, thousands of dollars in speakers to be useless.

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Dankashane

Lyricist III

See how much fun this is 😂😂😂 with none of that boring talk about lawsuits.

I got 2 speakers and they work great depending on the time of day and whether they had a proper walk. Both are boat anchors since S2 app years ago, expensive garbage

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Stanley_4

Grand Maestro

How odd, mom's really old Sonos are still working great for her using the S1 app. My old Play 1s and 3s are still good on S2.

As far as I know the only boat-anchors are the ones Sonos locked in the first phase of the 30% upgrade program. That is other than from hardware failures.

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Dankashane

Lyricist III

I have a Playbar form 2017 which drops in and out constantly. Very annoying considering it cost like $800+ at the time. I use Deezer for streaming and every time there's an update e they screw up the streaming service and it needs to be patched.

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