Skip to main content
Contributor I
January 23, 2022
Answered

cannot connect to other phone?

hi, only one phone can connect to sonos one sl? other phone cannot connect ?

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    buzz
    buzzAnswer
    Grand Maestro
    January 23, 2022

    On the problem phone, uninstall the SONOS controller and re-install S1. During the re-install take care not to setup a new system, you want to join an existing system.

    4 replies

    buzz
    Grand Maestro
    January 23, 2022

    Up to 32 controllers can simultaneously be active. Make sure that your phone is using your main WiFi network, not a Guest account.

    ckteohAuthor
    Contributor I
    January 23, 2022

    i tried use other phone but couldn’t find the device, is it my method wrong?

    buzz
    buzzAnswer
    Grand Maestro
    January 23, 2022

    On the problem phone, uninstall the SONOS controller and re-install S1. During the re-install take care not to setup a new system, you want to join an existing system.

    ckteohAuthor
    Contributor I
    January 23, 2022

    ok, will try , thanks

    any problem then i ask again