Contributor I

Beware free iPad messages

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I just received a message from a new account with no posts, Administrator_Jason, offering a free iPad.

The message contains a link that looks like it is from Sonos.com but it is to presentnow.com. This has all the red flags of a scam.

Just a warning to be careful about what you click on, even here.

Mark

Advice

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Pinned Reply By Jamie A

Hi All,

We’ve started banning these accounts and have taken steps to prevent more of this type from being created. While we’re looking into longer term solutions, we’ve currently enabled account registration approval by the moderation team on the forum.

Thank you for the reports on this and for your patience.

Edit:

I’ve merged a few threads into this one as they were made before we started banning the spam accounts.

Edit 2:

The accounts involved in sending out messages are all banned and, after making some adjustments on our end, you shouldn’t see any new messages regarding the spam link in this thread.

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jgatie

Yet another way InSight/Gainsight is unfit for purpose. Gotta figure a company that can’t even offer an adequate search feature isn’t too concerned about protecting its users from scams and Spam.

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Vitothepug

Lyricist I

Same here, Administrator_Zion . This is really poor form for Sonos, easily preventable. What data did they obtain? Were they able to access support info like names, addresses, phone numbers, or IP addresses? Will Sonos be notifying everyone about a potential breach?

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Jamie A

Sonos Staff

Same here, Administrator_Zion . This is really poor form for Sonos, easily preventable. What data did they obtain? Were they able to access support info like names, addresses, phone numbers, or IP addresses? Will Sonos be notifying everyone about a potential breach?

Hi @Vitothepug,

This was a phishing attack where multiple new accounts pretending to be admins were made on the community and reached out to users through private messages. Unless you followed the link, no sensitive data of the sort was obtained, as the only information these bots could receive without anyone following the link is already publicly on the forum.

If anyone has followed the link and/or filled out information on the page, I would recommend changing your password for Sonos.com and any other sites that you use the same password for. If you entered any payment details, contact your bank to freeze the compromised card and report any fraudulent charges.

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Jimness

Lyricist I

I got one from Adminisrator_Zander. Didn’t seem likely...

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kdowling

Why can a new account send private messages? That’s crazy incompetent.

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Sflorez

Contributor I

I just received a message from a new account with no posts, Administrator_Jason, offering a free iPad.

The message contains a link that looks like it is from Sonos.com but it is to presentnow.com. This has all the red flags of a scam.

Just a warning to be careful about what you click on, even here.

Mark

Just received one moments ago. You’re not doing your job

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jgatie

Why can a new account send private messages? That’s crazy incompetent.

I’m pretty sure a new account can still post links, which is Forum Security/Anti-Spam 101. Not being able to send privates messages is a little more advanced than that. So . . . baby steps. 😉

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Mike916

Contributor I

The link in the email took me into this site, where I replied to the private message ‘thanks’ … that’s all

Would this cause any issues?

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Stanley_4

Grand Maestro

The link in the email took me into this site, where I replied to the private message ‘thanks’ … that’s all

Would this cause any issues?

If the email was a forum notification, from the forum, then not a problem.

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AbraEsCa

Contributor I

Hola a todos.

Recibí un mensaje de un usuario con ID: Administrador_Cormac, en donde decía que gané una iPad y quería que llenará una encuesta. Evidentemente es fraude.

Ignórenlos y repórtenlo.

Saludos a todos.

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