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Kingofturks
Contributor I
May 13, 2024 2:17 AM UTC
Question

app defaults to wrong speakers when changing music selection

So the latest update is terrible. I have a Sonos beam and 2 satellites in the living room and a Sonos move 2 in my garage. The system in the living room is for movies and tv and I hardly ever use it for music. I listen to music in the garage as that’s where I work. In the new app , when I go to play music it defaults to the living room. So I have to change it to the garage. No biggie. Problem is that while listening to music in the garage, if I decide to change channels or genres it automatically defaults back to the living room instead of staying with the move 2 that was already playing music. Is there a way to change the default speakers to the move 2 and not the living room system? 

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    was-happy
    Lyricist I
    Jul 19, 2024 5:04 PM UTC

    I want to be pro-active.  This upgrade has been extremely disappointing, and Sonos is not responding.  What are the alternatives, are there other home systems that are good options?  I have a significant investment, but no use throwing good money after bad. 

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    skisnkeys
    Lyricist II
    Sep 17, 2024 4:42 PM UTC

    I am having the same problem and it’s driving me crazy.  There are a number of other posts in the community and they have been closed for further comments.  Who is closing them!!!!!???? (I kept on searching until I found this one).  I keep on switching the room on my app and it keeps on bouncing back to the same room.  So basically I can’t start music in another room.  I have to start it in the app’s “default room” (which is a misnomer because there is no default room setting in the app).  Then switch to the room I want.   This is nuts.  Sonos has to know this is a problem.  There are posts on this problem on Reddit as well.  

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    Airgetlam
    Airgetlam
    Sep 17, 2024 5:09 PM UTC

    The automated system is likely closing those posts automatically, as they age ‘out’ without any further responses.

    It seems like you have some network instability in your system, with the controller not maintaining a constant connection to your Sonos devices. As a start, I’d recommend a network refresh, by unplugging all Sonos devices from power, then rebooting your router. Once the router has come back up, plug back in your Sonos devices. 

    This would only address a couple of potential issues, and not an issue with wifi interference . If your problems continue, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

    There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

    When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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    Bruce
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