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Nortypony
Trending Lyricist I
March 4, 2021

Annoyed that devices just disappear

  • March 4, 2021
  • 23 replies
  • 28550 views

I have 5 Sonos devices. All been working fine. Half way through the day, 4 disappear from the app. Managed to reconnect most, but my beam now won’t connect to the wifi. Wifi is fine, and the connected devices are working. This has happened a few times and is really annoying. Was considering more Sonos devices but not sure it’s worth it now 

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      Pinned Reply By Smilja

      I have been gathering experience in troubleshooting Sonos for over five years. As a first read through Reduce wireless interference, as a second through Speakers missing from the Sonos app.

       

      Power up your computer prior to calling Sonos.

      23 replies

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      NortyponyAuthor
      Trending Lyricist I
      March 4, 2021

      App now shows message at top saying Unable to connect to Sonos. 
      the options are to power off and on. Done this a few times 

      NortyponyAuthor
      Trending Lyricist I
      March 4, 2021

      I just re set up, speaker by speaker. Sonos 1 in the kitchen. Done. 2 x Sonos One SL done. All working together. Showing in app. 
       

      Added Beam (via Ethernet, as wifi can’t find). Says connected. But then fails and now Sonos app has removed all speakers from app. 
       

       

      Mybigfamily
      Lyricist I
      May 30, 2021

      Yeah I’ll try when they open again tomorrow. So frustrating as I’ve literally reset everything as if I was a complete new Sonos customer and it just won’t work. What a complete waste of money this whole system has been, as now I have 5 devices that don’t work together - and some not at all. Thousands of pounds wasted 

      The fact you keep resetting them is exacerbating the problem.  You have network problems, more than likely duplicate IP addresses due to the router rebooting.  By resetting your devices, they are just getting another IP that is already in use.  You need to do a network refresh so the router hands out new addresses to all devices. Otherwise the problem returns every time an IP lease expires.  Reboot/power cycle the following, in this exact order, waiting till each comes up before moving to the next:

      Router/modem

      Switches/hubs

      Wired Sonos devices

      Wireless Sonos devices

      PC/Laptops/streaming devices

      Printer and other peripherals

      You can also switch WiFi Off/On on your phones/tablets

      After that, you can make...... 

      I only wish I had found this about 4 hours ago. Really not technically minded and haven't ventured into saving ip address yet but at least I have music, for the moment. 😁

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