Annoyed that devices just disappear

They’re closed just now. I’m guessing all they’ll do is make me go through the exact same steps I’ve being doing. Can they actually fix faults remotely? 

Your TV and computer is not required to group and play in sync with other TVs and computers resp. Trust me, you are experiencing network issues which need to be resolved.

Do you wish to rant?  Or do you wish to get your devices working?  If the former, I’ll leave you to your ranting and go help someone who actually who wants help.  If the latter, tell me what is “gobbledygook” and I’ll try to explain it in better terms.  But please, choose rant or fix, and only rant or fix, because I’ll not waste my time listening to your whining while I’m trying to help.   If I want to hear whining, I’ll babysit my grandkids.

It isn’t network issues. I am in my bedroom now, and my Sonos move is responding to voice assistant and connecting to internet requests (I can ask it to play radio etc). However, my Sonos app can’t find the device. My Sonos add also can’t find my other devices, even though I can send music to them from my iPhone. This is clearly a Sonos issue. The problem I have is because I can’t link my devices through the app, my beam and surround is redundant. I can ply my tv through the beam and that works but can’t add surrounds. 

Classic symptoms of duplicate IP addresses, which are (You guessed it!) a network problem.   So let me ask; do you wish to get it working, or do you wish to stubbornly keep insisting it’s not a network problem?

That’s great, but how do I deal with duplicate IP addresses? I have no idea how to deal with this. I simply have a router and a few things connected to it. I have disconnected all my Sonos devices, in the app I have selected forget network etc. So now when I open the app it shows nothing in my system. I have run diagnostics on my router and it shows 2 Sonos connections (but from what, I don’t know, as they’re all disconnected). I’ll accept its a network problem but why is everything else working absolutely fine, but my Sonos devices are not? 

I have been gathering experience in troubleshooting Sonos for over five years. As a first read through Reduce wireless interference, as a second through Speakers missing from the Sonos app.

Power up your computer prior to calling Sonos.

Well, first of all follow the steps I outlined above, in the exact order listed.  Second of all, give us the make and model of your router and we can walk you through reserving IP addresses for each Sonos device.  It’s not much harder than changing your WiFi password.

And the reason everything else is working is because they are standalone devices that do not have to cross communicate.  So if one or more have the same IP, it doesn’t really affect anything.  But since Sonos devices interact, both with each other and with the app, having two with the same IP address causes them to disappear and reappear in the app because the app sees one IP for multiple devices and gets mixed up.  

I’m sure you mean well, but my mind is blown. I’m literally just a normal non-techy person who has bought some speakers. Connected them to my wifi and enjoyed sound - both connected and controllable through the app and works with my tv. Today, half way through the day, my app now won’t show any devices. One of them is still working with my internet connection. I just have a bog standard Sky router for my broadband. How can speakers for normal people require techy solutions to make them work. 

Ok. No rant. 
 

1. Disconnected all Sonos devices. 
    
2. Restarted router
3. Deleted and resinstalled Sonos app 
4. when app opened, selected new system (other option is to join existing system,  but app said can’t find existing). 
    
5. went to system to add new product 
6. plugged in Sonos beam 
7. app recognised beam 
8. I pressed button on back of beam as instructed 
9. app said connected. The said attempting to connect to wifi 
10. failed