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Question

android experience

  • December 13, 2025
  • 2 replies
  • 23 views
M

I have been with sonos from the inception, I loved and recommend it to countless people. I have a huge setup with mixed generations. 

But I'm having the worst sonos experience for the last 5 months on my android phone (Samsung Galaxy ultra s25). Hoping the issues will be fixed but I'm losing hope.

 

The basic shit like I can't find devices in the app, it keep asking to register the new device, searching for devices every time I open the app... Driving me nuts, the whole concept of sonos to me is quality of music at the touch of a button. It's been a nightmare, is anyone else having these issues?

I'm ready to give up at this point!

 

2 replies

Airgetlam
  • Airgetlam
  • December 13, 2025

It sounds a lot more like network issues, since there aren’t reams of others reporting an issue. But you didn’t specify if you’re still using S1 or S2.

I’d certainly try a simple network refresh. Unplug all of your Sonos devices from power. While they’re powered down, reboot your router. Wait two minutes, then plug back in your Sonos devices. Give them two minutes to boot up and reconnect, then open your controller on your Android, and check for updates. Go ahead and apply them, then do your testing. 

If this doesn’t resolve the issue, I’d recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
Stanley_4
  • Stanley_4
  • Lead Maestro
  • December 13, 2025

My S25 Ultra is working perfectly. I don't have any extra security or privacy apps on it though.

The issues you mention are rarely App or Controller device dependent, more usually stemming from Sonos having communication difficulty. 

You could work on the support topic on wifi and improving the connections or just wait for the detection glitch and submit a diagnostic before calling support.

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