Contributor I

Am I the only one concerned by increasing number of complaints and Sonos forcing hardware upgrades ?

49 replies
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I’m worried about the software upgrades rendering my current equipment obsolete. I don’t have the money to upgrade with the 30% offer. If my equipment becomes obsolete through feature/software upgrades that I do not want, then I will be dumping Sonos after years of being a fan.

Sonos used to set the standard in support and listening to their customers but I sense they have lost their way !

Is it just me ?

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melvimbe

@AndyzClearly you have trouble reading what I wrote. You are unhappy like me and thousands of others, but you are debating with users who have posted thousands of times. They are so “positive” about Sonos they will never agree with you, they will follow the Sonos party line of “ nothing to see here, no problems, everything will keep working, etc”.

I think you have a point. Someone who has a post count is likely to have a positive outlook on Sonos overall. But they also are likely to have a greater knowledge of how Sonos works, Sonos history, etc, in comparison to somehow with a significantly lower post count. Likely...not definitive. And there certainly are posters with high counts that have issues with this event as a whole, or in part.

There is also a lot of misinformation going about right now (Sonos has a lot of blame in this) and based on what AndyZ wrote, it sounds like he might be reacting to misinformation. It also sounds like his issues may be related to changed that occurred last year, not to the more recent announcement. I don’t see why trying to get accurate information, or helping out someone with a specific problem, out is a bad thing.

And yes, I am aware that I have 2 months old post above where I made a prediction that was entirely incorrect.

Danny

N

Not happy Michael

Enthusiast I

I have two Amps that they have now told me will no longer be supported. I bought both of these less than 4 years ago and now the unethical company want me to spend £800 to upgrade them.

I cannot believe their attitude to customers.

I used to be almost evangelical about Sonos. That has now changed and judging by the responses I have seen on here they will see their customer base shrinking very rapidly if they do not resolve it.

The Sonos technical team cannot be bothered to write efficient code that will enable older models to continue to work.

Do not buy Sonos equipment until they resolve these issues. You will be investing in very expensive future paperweights!

Michael

jgatie

I have two Amps that they have now told me will no longer be supported. I bought both of these less than 4 years ago and now the unethical company want me to spend £800 to upgrade them.

False.

I cannot believe their attitude to customers.

I used to be almost evangelical about Sonos. That has now changed and judging by the responses I have seen on here they will see their customer base shrinking very rapidly if they do not resolve it.

The Sonos technical team cannot be bothered to write efficient code that will enable older models to continue to work.

Ahhh yes, the obligatory insult to developers whom you do not know, and are in no position to evaluate their skills. Real classy. Well I’ve got news for you, they’ve been putting out efficient code for 15 years; fitting the core code into a mere 32 MB is no easy feat.

But eventually, there’s no more blood in the stone.

Do not buy Sonos equipment until they resolve these issues. You will be investing in very expensive future paperweights!

Your legacy devices are not paperweights. They will just not receive new features. If you choose, your system will continue to operate just as it does today, including bug fixes and security updates.

Any more misinformation I can clarify?

N

Not happy Michael

Enthusiast I

Not misinformation. Direct from Sonos support. They are working to see if they can find a way for legacy Amp equipment to continue to work with new equipment on the same system. As yet they have not found a way. They don’t seem to be too optimistic either.

N.B. Both Amps are less than 4 years old.

Michael

jgatie

Not misinformation. Direct from Sonos support. They are working to see if they can find a way for legacy Amp equipment to continue to work with new equipment on the same system. As yet they have not found a way. They don’t seem to be too optimistic either.

N.B. Both Amps are less than 4 years old.

Are you going to believe a low level support person, or the CEO?

A letter from our CEO: All Sonos products will continue to work past May

First, rest assured that come May, when we end new software updates for our legacy products, they will continue to work as they do today. We are not bricking them, we are not forcing them into obsolescence, and we are not taking anything away. Many of you have invested heavily in your Sonos systems, and we intend to honor that investment for as long as possible. While legacy Sonos products won’t get new software features, we pledge to keep them updated with bug fixes and security patches for as long as possible. If we run into something core to the experience that can’t be addressed, we’ll work to offer an alternative solution and let you know about any changes you’ll see in your experience.

N

Not happy Michael

Enthusiast I

Not one support person. Several because I have been ranting at them since I got their email. I’m sure the CEO is more interested in how many people they can get to upgrade with a derisory discount offer!

Michael

jgatie

Not one support person. Several because I have been ranting at them since I got their email. I’m sure the CEO is more interested in how many people they can get to upgrade with a derisory discount offer!

Did you even read the Blog post? Because if you did, you would wonder if the CEO is really more interested in getting you to upgrade, then why is he telling you you can keep your system working as is, with bug fixes and security updates in the future.