Am I the only one concerned by increasing number of complaints and Sonos forcing hardware upgrades ?

Why do I care about Sonos positives? I’ve been talking about my experience and can clearly see that a lot of other people have experienced the same disloyalty that I have. Basic quality in service dictates that all the time something works everyone thinks it’s wonderful but you can only measure true quality when things go wrong. It’s how you put it right that counts and in my experience Sonos’s attitude and approach is about a 2 out of 10 - a ‘little’ room for improvement shall we say.

@Andyz 

You’ve raised the same question over 2 years. Just exactly what is your concern and how are you affected. Maybe we can help. 

You shouldn’t have any issue playing music from your local library on hard drive and iMac.  Is this no longer functioning for you?  As far as the iPad and iPhone, this was due to changes that Apple made to the OS that prevented the ‘play from device’ feature from working correctly.

Yep - and nothing has happened. The ‘service’ team has said they can’t help address my issue that I cannot use the equipment in the way it was sold to me and used successfully for some years before you changed the way the product is used. You then basically said “tough - change the way you use the system”. 
rubbish service and not listening to customers - there’s a lot of paying customers on here to be listened to so why drag up that I’ve been complaining about this for a while. Try LISTENING and then actually do something about it. You’re supposed to be the whiz kids, so why don’t you whiz! 

@Andyz , @AjTrek1 is just another customer like you, trying to help out a fellow customer. The ‘we’ he is referring to is the community at large who have some experience with these sort of issues, not Sonos staff themselves.

@Andyz Clearly you have trouble reading what I wrote.  You are unhappy like me and thousands of others, but you are debating with users who have posted thousands of times.  They are so “positive” about Sonos they will never agree with you, they will follow the Sonos party line of “ nothing to see here, no problems, everything will keep working, etc”.

Is it being unreasonably positive to point out that anyone who says their Sonos system can only play radio is mistaken,  and to offer to try to help?

Hi John.

thanks for your positive reply but a bit like Sonos, if you ingest the whole thread you will understand that what you’ve just said is not the problem.

Andy. I was really responding specifically to comments by  @dutyfree. I have read the whole thread. 

There are people on here - just ordinary users like me  - who are willing to give a bit of time to trying to sort out problems

That is all I was saying.

@Andyz, if you don’t tell us, we will never learn what your problem actually is.