A huge step backward--what are you guys thinking?

Night Mode Eye Guard makes it easier on the eyes. I'm sure that alternatives exist for Chrome and Safari. Unfortunately the website still shows up white for half a second after a refresh.

The amount of white really doesn't work when viewing at night. Would be great to have an option to reverse the colours as a user setting, like some other forums allow.

I agree that there is a LOT of white space here and this website could benefit from themes similar to those found in XenForo so that the user can switch from White to Black etc whenever they want.

XenForo is horrible to begin with, and switching it to another theme makes it even worse. A few mentioned early on after the mention of the switch in the old forum that the white space was a concern, and you still went ahead with it. Who thought a white with all that wasted vertical space was a good idea? I've not purchased products from some companies because their user forums were horrible. Glad I already have my Sonos kit. I purchased it because of stuff I read on the forums... it wouldn't be the case today. And you're actually advocating a third-party browser add-on to actually make this place readable?

It's got to be tough moving the old threads over.

Some suggestions for consideration -

I see why you'd want these forums to have the same look and feel as the rest of the website, it's basic web design guidelines. Perhaps some smaller versions of the fonts to increase the readable area of the page? Less scrolling is always good.

The green area on the opening page could probably benefit by being smaller, or keep it the same size but add links to the various subforum categories - maybe below the search field?

Just so you know, still receiving the 500 error when clicking the link in the email notification. If the forum is already open in my browser, clicking the link will work as it opens another tab and displays the topic.

Anyone else getting this? Possible its just me.

I expected a learning curve to the new forum but from my standpoint, it certainly is not as user friendly as the legacy forum. The new forum topics are not terribly logical although that may be because I was familiar with the old forum topics and I generally knew where to look for topics that interested me. I also preferred the way the legacy forum handled new topics and responses with BOLDING (it made looking for new topics or posts easier for me).

This new forum represents a significant change from what most of us were used to. I think we all realize that SONOS' key objectives was to reorganize and consolidate their limited web resources. I have to believe SONOS also wanted to continue to support their very active user community. I'm not so sure they have fully achieved the user support portion yet. I hope the new forum will continue to evolve and improve but it is clear from the comments in this topic that there is still much work to do on that front.

Thanks everyone for your input so far. Jim28277, you're absolutely right, this new platform represents a new start and it will absolutely evolve and improve over time. As mentioned above, the migration process was complex, so we're currently very focused on ensuring that everything has made it over correctly. We're making good progress here, and expect to have the launch migration hickups ironed out in the coming days.

We are also listening to your feedback around features you'd like to see and your concerns around the design - we're going to be capturing, sorting and considering all of your thoughts and feedback, and will let you know about any changes and improvements that are coming.

We are also listening to your feedback around features you'd like to see and your concerns around the design - we're going to be capturing, sorting and considering all of your thoughts and feedback, and will let you know about any changes and improvements that are coming.

Be sure to check out this post whilst you compile that list !
https://en.community.sonos.com/new-community-feedback-229090/wish-list-6730681

I guess the more savvy current millennial users like this type of layout. I for one do not, but I am also an old fart. It wastes way too much screen real estate. Its much too bright white. It makes me work too much at getting any usable information out . Rather than scanning most of a thread with my eyes I have to use the scroll wheel on my mouse. I used to visit daily to see what's new and happening with other users. I don't see that happening anymore. I will visit only if I have an issue. Sorry to see a concise information and entertainment source go away.

I shouldn't be surprised though. This new and improved version follows the trend set by the new and improved controller versions. I will persevere here as I have done there. Just please don't mess with the hardware. It works just fine thank you very much.

Oh does this mean this is a SONOS moderated and controlled forum(?) now; rather than a SONOS supported USER forum

Oh does this mean this is a SONOS moderated and controlled forum(?) now; rather than a SONOS supported USER forum

The new site doesn't have any user moderators, however there are many very active users who are here hanging out and helping. I'm sure you've already seen many of the long time forum moderators around here.

Though we're the moderators on the site, we aren't going to be doing any moderation that any other moderator wouldn't. We aren't in the habit of removing posts, deleting threads, or silencing communication unless it is in breach of the terms and conditions of the community itself.

I understand the concern that if the company is moderating the forums they might hide negative statements or messages that aren't friendly, but that isn't the way we work.

The forums had a great sense of community and belonging which we absolutely loved seeing, and we're hoping to take that to the next level here on the new platform. We've got so many talented and experienced people involved here and we can't wait to see where it goes.

We're looking into all the feedback on the site and are happy to look into changing what can be done to make everyone happier. Some things can certainly be done, some can't. So please let us know if there are specific features you'd like to see, and any suggestions you might have.

I guess the more savvy current millennial users like this type of layout. I for one do not, but I am also an old fart.
Some of us in the same boat are going to have to lump it, I guess. I don't like that, but I don't have a choice.

Look at the bright side: ex-forum moderators now won't have to read every post and can cherry pick where they want to add value!