A huge step backward--what are you guys thinking?

Hi everyone, I know this is a really heated thread, but let's try to stay on topic and friendly with each other. We've gone through and removed some posts that weren't contributing to the discussion and included attacks or taunts. Let's all please keep things civil.

I don't know if anyone has done this till now; yesterday I emailed the Sonos CEO at his "mail to me I want to hear from you" address on two things.
Am I wrong or too early in expecting at least an acknowledge receipt?

Am I wrong or too early in expecting at least an acknowledge receipt?
His office may be preoccupied with currency gyrations and "off-shoring" complications, as America prepares to make itself Great again.

I received a reply from Patrick Spence, Sonos President.

Summary - nothing very wrong with Insided, usage up 10X since switching over.
Spam - being addressed.

IMO, the expected/typical form reply from any large company CEO, but perhaps internally something will happen of which we will never really know anything unless and until it is visible as an outcome.

Summary - nothing very wrong with Insided, usage up 10X since switching over.
Whose usage is up by 10 times? Insided's maybe.

I can't but believe that there is some self-serving accounting being done somewhere.

Maybe the count includes the spam posters. 😃

Lol. I am merely reporting what the man said:-). And if Insided has an automated metric that reports usage, spam will get counted. Maybe Insided is sending the spam to look good?!!ROFL...

I just had to verify my email address. I've been logging into this mess for over a year and was a member of the old site for seven on top of that. Looks ike insided just came into the 90s.

And yeah... those are very self-serving statistics. CEO is clueless about one of the biggest forward facing features of his company. Kind of explains why the music library feature is all but forgotten.

usage up 10X since switching over
Maybe compared with the last days of the old forums, a time when their link was in fact removed from the support page? I would say that comparing today's 'community' traffic with an aggregate of the old forums plus Ask they're probably broadly equivalent. Certainly nothing like an order of magnitude difference.

I thought there is little difference in the traffic I see here compared to just the old forum, let alone with the other thing added. But there isn't a way to argue about a quoted number without having metrics in turn, except in terms of qualitative things being better in Forum, which I did point out as my opinion in my thank you response.

Corporate types usually hear what they want to hear, and there is little to be done about that, I have found.

The link to this page in the email notification about new posts in this thread says 'page not found.' Nope... no problem with insided lol.