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Enthusiast I
August 5, 2015
Question

A huge step backward--what are you guys thinking?

  • August 5, 2015
  • 280 replies
  • 15912 views
Is the new community your idea of an improvement? It is anything but an improvement. Several important threads I started have lost content. When I try and type a response, I can't see the entire response I am creating--it only allows me to see a couple of lines at a time.

I am a long-time Sonos user, and I feel that I have been slapped in the face. Sonos no longer has my endorsement.
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    280 replies

    Lyricist III
    March 7, 2016
    Please also look into your account security. Security best practices you should never send a new password in plain text by email, only a link to reset password.

    Current flow:
    -Forget password,
    -New password sent by email in plain text
    -Login, doesn't force you to reset your password. (and it is very hard to find where to reset password)
    Ryan S
    Retired Sonos Staff
    March 7, 2016
    Please also look into your account security. Security best practices you should never send a new password in plain text by email, only a link to reset password.

    Current flow:
    -Forget password,
    -New password sent by email in plain text
    -Login, doesn't force you to reset your password. (and it is very hard to find where to reset password)


    Thanks for the callout JasonAlex. We take your privacy and security seriously so I'll be sure to pass the word on to the team. There likely is a functionality reason behind why it's done this way, but they may be able to improve things.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    Stuart_W
    World-Class Superstar
    March 7, 2016
    I don't have an issue with the new password being sent plain text (not sure how else it could be sent?) but share JasonAlex's concerns as well as:-

    1) The new password should expire after, say, 24 hours

    2) A new password should be forced to be set by the user immediately they use the new password

    3) Password complexity rules should be used - pain in the neck but really should be activated.
    Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
    Renowned Enthusiast II
    March 21, 2016
    So I am back on my now monthly (was daily) look around the Sonos Forum and it seems nothing has been improved in the last month or did I miss something?
    7x CR100, 2x CR200, 5x SP100, 1x ZP80, 7x ZP100, 1x iPod Dock, 1x Boost, 4x Play 1, 3x Play 3, 2x Play 5, 1x PlayBar & 1x Sub.
    BCM
    March 21, 2016
    Besides missing the old forum, no. This new one is still a clunky mess that still features weekly problems.
    Renowned Enthusiast II
    April 21, 2016
    Another month has gone by and it still seems nothing has been improved in the last month or did I miss something?
    7x CR100, 2x CR200, 5x SP100, 1x ZP80, 7x ZP100, 1x iPod Dock, 1x Boost, 4x Play 1, 3x Play 3, 2x Play 5, 1x PlayBar & 1x Sub.
    Ryan S
    Retired Sonos Staff
    April 21, 2016
    Another month has gone by and it still seems nothing has been improved in the last month or did I miss something?

    You missed some great discussions, but no major website changes happened on the community in the last month. We're looking to make improvements, but don't have a timetable for any right now. I'll update you when there are any changes.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    Renowned Enthusiast II
    April 22, 2016
    Ryan, many thanks for the update, I guess I am just waiting for this (now not so) new style forum to get back to the usability / functionality of the original one.
    7x CR100, 2x CR200, 5x SP100, 1x ZP80, 7x ZP100, 1x iPod Dock, 1x Boost, 4x Play 1, 3x Play 3, 2x Play 5, 1x PlayBar & 1x Sub.
    ratty
    April 22, 2016
    I guess I am just waiting for this (now not so) new style forum to get back to the usability / functionality of the original one.
    In that case I suspect you could be waiting for ever:
    https://en.community.sonos.com/new-community-feedback-229090/community-platform-updates-6731275?postid=15969962

    There's never been any commitment that this platform would be retrofitted with the kind of basic board facilities offered by the old vBulletin forums, or even Ask/GetSatisfaction.
    Renowned Enthusiast II
    April 25, 2016
    Ratty, I was working from the posts earlier in this thread from 2 months ago (near the top of page 😎 where Ryan S replied to my post with:-

    ""TJRL wrote:
    Is there anyway to sort "Activity since last visit" searches by subject area rather than date order?"

    Good question, there isn't currently extra sorting options on that list but I like where your head's at. I'll pass the suggestion on for you. We'd like to make it easier for all the regulars, so believe me it's something on our to-do list. I don't have any specifics right now, but we will let you guys know as soon as we have more."

    So whilst I agree this is not an actual commitment that this platform to be retrofitted with the kind of basic board facilities we used to enjoy, in regard to my request to be able to sort "Activity since last visit" searches by subject area rather than date order, he did say "so believe me it's something on our to-do-list".

    I do believe Ryan S which is why I keep looking back here every 4 weeks or so to see if it has happened yet.

    PS - Does anyone know of a better way to reference earlier posts other than my ham fisted "(near the top of page 8)" attempt at the start of this post?
    PPS - Ratty, how did you embed the link to the other thread?
    7x CR100, 2x CR200, 5x SP100, 1x ZP80, 7x ZP100, 1x iPod Dock, 1x Boost, 4x Play 1, 3x Play 3, 2x Play 5, 1x PlayBar & 1x Sub.