A huge step backward--what are you guys thinking?

About the bad email links, I've figured out that when I get the error page and then hit the same link again it does work. It also works when I'm already on the forum, which is sorta the same thing. It doesn't work if my browser, in this case latest Firefox, is on another page like for instance MacUpdate. I have no idea about the why, though.

Glad it isn't just me. Hit refresh on your browser. You'll see the URL change and it will get there properly.

Thanks, I'll give it a try next time an email notice comes in.

Here's one. 😃

Especially Barry and Kumar, some great comments here.

I have heard this phrasing so often in the corporate world, in response to difficult questions and comments, that it made me nostalgic!

Good luck in getting things straightened out so maximum damage control is achieved. Sooner rather than later.

I've been a Sonos user and on the forum since 2006..I don't post much anymore since it's seemed to have become, well less interesting and really a Sonos fanboy site.. We had some fun at least back in the day when Sonos was new and folks heard differences ..had some spirited discussions.. hell I even miss Jgatie .. Any way this place, new layout and the vibe seems to have a "forced" vibe.. too corporate cool.. I'll stop in once in awhile but as far as I can tell not much to offer anymore.. kinda of a shame..

Did you guys look at Discourse (http://www.discourse.org) at all? I've been using it over at BoingBoing and it feels like a better platform.

I see that the forum emails now contain the message text, so that's some progress. 🙂

Sorry. My error, must have been dreaming. ... and I am on the tablet so can't amend the post.

I have to echo a lot of the negative comments about the new format. It stinks, and confirms pretty much every fear I had prior to the 'upgrade'. Every attempt I've seen from a site to move from a traditional but well laid out, easy to navigate and use message board forum to a new, more modern style has made it horrible to use, alienated most of the regular users (ie the community that keeps it alive) and succeeded in killing off the community in one go.

Why on earth did you choose this format? It looks it's been purchased by someone who's never actually used the site or old forum and were convinced by a good salesman with an impressive powerpoint presentation.

Or maybe the intention is to just kill off the community so this just ends up back as the basic FAQ it started off as.

Not a great idea to alienate Sonos owners though IMO. Although our money has already been spent, we all find space to put more speakers and we all have family and friends to recommend Sonos to.