Fix & Optimize

I have a number of local playlists stored  using Itunes on a local drive.  They appear correctly on my iPhone se (1) but not on my iPad.  If I launch one on my phone it appears as playing on the iPad and I can chop and change the music.  But does not appear as a played item when next I use the iPad.  Driving me mad.   This is a relatively recent phenomenon. 

I started to watch Disney+ lastnight and realized that my arc was showing stereo pcm and not dolby atmos like it usually does when I watch marvel movies.i started the eternals lastnight and dolby atmos is supported.i thought it was maybe a Disney+ problem but I check on Apple TV and Netflix the same problem.i had my arc for 5 months now it this just happened lastnight.what could the problem be?

On my sonos beam. Why is the quality of the Spotify app so bad. When the beam is playing Spotify from a TV app it sounds good. From the sonos app using Spotify sounds. Terrible with no bottom end. I have seen loads of complaints about this but no. One from. Sonos had adequately answered. I now. Have to have the TV running. Spotify and run Spotify from there to get decent sound quality surely after years of. People complaining. Someone should have an adequate solution to this. 

I have a TP-LINK router that I am using a NAS file server.  I have a Seagate external hard drive connected to the TP-LINK router via USB, and the TP-LINK is connected via Ethernet to a SMART/RG router that is connected to the internet and runs my local WiFi network (which includes 6 Play:1 speakers).  I have a Mac (Catalina 10.15.7) and 2 iPhones and an iPad, all using the S2 controller.  I had been using an iTunes folder on the Seagate drive as my NAS music library with no problems for the last couple of years.I recently upgraded the S2 controller to release 13.4.1.  After deleting some songs from the NAS music library, I got an error when I tried to re-index the music library.  After a couple more failures, I decided to delete the NAS music library and re-add it to see if that would resolve the indexing issue.  To my great misfortune, I have been unable to add the music library back.  Most of my attempts end up with the following error message:Indexing your music collection could not

Hi,I have a Sonos Arc, Sonos One rear speakers and a sub.I have an issue that on occasions when I adjust the volume the sound starts to break and continues to do this unless I turn off and on at the plug .advice and help to resolve this would be appreciated 

Hi,I’ve noticed this problem on certain Netflix shows and it seems related to Dolby (Atmos). I know I can’t get Atmos to the Playbar due to its optical connection and I’m perfectly happy with the sound other than this subtle, but annoying, issue.  Any suggestions?

I have a problem when I listen to a lot of music.I usually listen to radio 3 programme: through the night, all night, every night when I go to bed on sonos speakers.I sometimes listen to 4 or 5 albums through the day, streamed on apple music, either through speakers wired to a tablet, or on sonos speakers.I might watch a chess video or bbc catch up on a laptop through the day as well.I find that if I use the internet a lot, I get the error: sonos unable to connect.I don’t get this message, if I cut back on internet usage.If I leave it a while, sonos comes back eventually.I currently have fibre 65 on talktalk. If I upgrade to virgin media fibre M200, is this likely to solve the problem? I don’t want to change my provider if it is unnecessary. I don’t really need the extra speed; I just want a more reliable internet.Thanks

Where should I place the sub for best experience, things to notice that might matter:1. where it is right now the sub has an empty space behind because there’s a column only not wallWhere is it right now it’s facing towards the center where the listener is but also facing walls, if the sub is on the right side of the TV then it would be facing the listener but also no walls ( goes to dinner table and kitchen)let me know your thoughts please.   

A few weeks ago my Sonos setup ( 2x Play 5’s) lost the music library which is on my Drobo ( I don’t know why) I have managed to set the path to the music library ( off topic but why isn’t this easy? Why can’t I simply browse to it?) but when I press to update the index on my iPhone it goes grey for a second but then nothing happens. If try to update on my Mac it beachballs forever until I give up. ( over 24hours) If I try to update on my PC the Music Library on the desktop app says its indexing but then it stops after a second and nothing happens. My library is quite large but still way under the track limit. I don’t know what to do to try to get this working again ( had years of pain free setup prior to this) Any ideas?

Do I need to make changes on my Sony 950g? watching Netflix 4k service Marvels Iron Fist. The movie description says it plays in Atmos, but I’m not seeing it on my Atmos App. Thank you 🙏 

My Sonos 1 system has lost the second speaker and I can’t re-install it because I need Android 10 or above on my Nexus 7 device, purchased as part of the original system installation.  But the Nexus 7 only has Android 6.0.1 on it and can’t upgrade to give me the add/remove feature I need.  Nor can Sonos download the original version of software which supports Android 6.0.1.  Is there anyone out there that can provide me a copy of the software or a get around please?  I don’t see why i need to purchase another mobile device when everything else is working ok.  Thank you

When listening to Audible on Sonos Roam, my playback stops randomly. I’ve checked that there’s no sleep timer, and the amount of playback time varies. There are also times when the boom will skip ahead several chapters. I’ll be listening to chapter 1, then suddenly I’m listening to chapter 3. No explanation. 

Hi there-i have five sonos amps, an arc, a sub, and several wireless speakers.  We have a repeating problem with one sub only, and which appears to be something a lot of other customers are dealing with.  The problem is that I get a loud pop sound followed by a loss of all audio in that zone until the power is cycled.  I ran a diagnostic report just now and that number is 237153753.  the amp is connected to two sonance speakers in ceiling and hard wired.  Two other zones were playing the same music last time the problem occurred and only the one zone had the issue.  That’s the same zone which had the issue before and the only one to have that problem so far.   Thanks in advance.  

I’m pretty tech savvy, have owned old Sonos 5, sad they are pretty obsolete. I bought the Arc sound bar for my LG OLED tv recently, felt like I needed some oomph, bought the Sonos One SI pair today. Plugged them in, set about firing them up through the app. I found them right away along with the arc. I went round and round with setting surround sound to work including factory reset many times. I couldn’t get any volume out of the speakers, even tho the True Play audio test showed they were working. I was about to call some geek for help and after reading all the forums, fiddling with the tv and cable settings and finding no answers tried the VOLUME Controls through the app. Went to the surrounds, turned up the tv volume full blast, music playback to FULL, BINGO!

Hello,My Sonos Play 3 has out of nowhere just stopped working, does not power on at all, no lights. Was working fine throughout christmas. Annoying.Just spoke to someone on the chat and advised it was a power on failure?Is this a common fault? As my brothers Play 1 experienced the same thing?I wasnt given much help apart from 15% off via the upgrade progamme.But i wouldnt expect a product like this to have such a short life span. If this suddenly happened with the rest of my sonos system this would be a very expensive upgrade.Is there any other options available or a repair?Hope you can helpThanks 

I have recently purchased a play five. I added it to my Sonos account and all worked fine. For the first time I tried to use an Alexa Device to control the music streaming onto the Play five via tree Alexa. I updated all the software then went through the instructions to add Alexa skills which it seemed to do but when in Alexa it just cannot recognise the play five device. I have deleted the Sonos and Alexa apps from the iPad and reinstalled from iTunes and reset up the Alexa and play five but cannot I seem to resolve. They work fine individually the five being controlled from the Sonos S2 app and the the Alexa accessing Spotify from voice commands and streaming through the Alexa device but cannot get them linked. All thoughts and help appreciated  

Here’s our situation:-- Sonos Arc, Sub (Gen3), 2 One SL-- Listening to Amazon Music using the Sonos App-- Every so often (maybe every 4 or 5 songs) a song will start and there will be no sound.  You can see the progress bar moving as though the song is playing but the sound is just Muted.-- In the Sonos App, if you pause and then play, the sound is back on. Is this a known issue?  It seems to have started sometime around the last time I updated the Sonos App.   

Repeat All issue / Duration 

I have looked through the community postings and can see this issue has been reported. I have tried the suggested fix - deregister devices, disable Sonos etc in Alexa.  I can play BBC radio in Sounds using the Sonos App on my iPhone. However when I ask Alexa to play “ Alexa Play BBC Radio 2 in Living Room” or “Alexa Play Radio 2 in Living Room” it constantly goes back to TuneIn and attempts to play S4-Radio Two which no longer exists. I can specify other music to play “Alexa Play Adele in the Family Room”  without any issues.

Hi, I just want to inform others that the latest firmware for ASUS RT-AX58U, released on the 26th ofNovember, will make the Sonos speakers stop working (Confirmed on Play:1 and Play3).I have tried to factory reset the speakers and reconfigure them but without success.I don’t exactly know what is causing this, but a roll back to previous firmware resolved the issue.  

I have a surround system with an Amp, two cabled front speakers and two Sonos One surround speakers. As default Sonos chooses the left Sonos One (surround) as the speaker used for interaction with Google Assistant. It would be more convenient for me to use the RIGHT Sonos One surround speaker for this. How can I change this setting?

Got pockecasts so podcasts would work with my Sonos system. Worked great for a couple weeks, now doesn’t sync properly at all. Soooo annoying! Anyone have a fix?

Been using Sonos for 10+ years. Have large system, mostly older play1s, play5s and 2 playbars….all over the house in 10 zones…Occasionally get usual drop outs….but usually quickly fixed.However, this evening, my sonos system has dropped/lost BOTH of my playbars.Never had any issues with either.One has white light on, can’t reset, no sound.The second has sound but can’t see it in the system/app….and won’t reconnect to app.Have tried multiple resets/system and router reboots/reconnect….nothing works.WTF????NOTHING has changed on my home wifi set up….everything else including speakers much further away from the router still working fine.Very suspicious that both playbars have lost connection in the same day!?!?!Thoughts/advice?? 

Why Sonos has google assistant but won’t let me play Apple Music, accounts appear to be linked correctly

I have used Sonos with Spotify to play podcasts for the last few months.  After the first of the year, I have not been able to do so.At first, I thought it was another Sonos glitch (I do not use the alarm function because it regularly forgets certain rooms or speakers and has to be manually reset…which is not feasible when I am asleep).  But nothing seems to be working.  I see on the forum that this was a problem a year or so ago, but I have been able to play podcasts just last month. Can anyone provide any guidance?  This is extremely annoying as I purchased a pair of Roams specifically to be able to play podcasts in the morning.