In my Sonos system I have a Playbar, Sub and 2 Play 1 speakers, all in the same room and all on the latest firmware. On a Synology NAS drive I have my own music library. The NAS is running the latest version of DSM.
If I remove the Sub from the system or room, then I can access the music library from my Android app and play songs from it through the Sonos system. When I connect the Sub back to the other speakers, I get the unhelpful message “Something went wrong” as soon as I try to open the music library in the Android app. However I can open and select songs from the music library using the Windows application.
I contacted Sonos support about this problem today and they told me it’s a known issue affecting multiple users. I asked when it would be fixed and was told there is no estimated fix date.
I did not have this issue before the May update. However I first became aware the Sub was the cause of the problem at the start of October. Until then I thought accessing the music library through the new Android app was the problem, but as soon as I removed the Sub the music library started working.
Is anyone else in the community aware of this problem and have they been able to find a workaround? Having to use the Windows application or open a browser on a laptop, as suggested by the Sonos support rep this morning, are not user friendly options on many occasions.
