Like many of you I have been suffering many problems since the update in May and on occasions read about ‘improvements’ which I couldn’t see.
Before you decide to chuck it all in frustration, ask your self whether you ever agreed to go on the Beta program, I did probably 6 years ago and forgot.
If you are on the Beta program you are likely NOT getting the correct updates when released!
I discovered this yesterday after nearly 3 hours on the phone to tech support about problems getting access to Spotify, Tidal and some other services through Sonos. They didn’t appear in the list.
Having withdrawn from the Beta program, low and behold, this morning I am now receiving new updates. While I believe there is still much to do to improve the app and get it back where it was, I can already see some improvements which I didn’t have yesterday.
You can remove yourself from the Beta program here
https://support.sonos.com/en-gb/article/sonos-beta-programs
It would seem like a good thing to do in any case since there are so many changes going on and maintaining the Beta program is probably way down the list for Sonos at the moment.
Hope this helps.
