Artist Radio feature on Tidal still not working

This is a Sonos user community. I don’t personally use Tidal to perhaps help test if this is working on Sonos, but have you reported the issue to Tidal, as they are the ones that provide their service/data into the Sonos App via the Sonos api? If not, then perhaps let them know by contacting Tidal support here:

https://support.tidal.com/hc/en-us

By the way, if not done already, and you want to let Sonos know about this too and maybe tackle the issue from both sides, you can also contact Sonos Support here (link below), although I’d perhaps see what the Tidal Staff perhaps say about the matter to begin with…

https://support.sonos.com/s/contact

Thanks, Ken, for the feedback.  This issue is related to Sonos’ major iOS application update - the feature worked fine before the update of a number of months back but became unavailable along with many other basic features after their major update (you’re probably aware).  While Sonos has now fixed many of the issues, this particular one continues to not work.  I’ve made Sonos (and Tidal) aware multiple times but now all my past correspondences show “closed” so this particular bug has slipped through the cracks.  I just wrote Sonos’ CEO to see if SOMEONE there will fix this feature that I used to use daily.

Any news on this?  Is this going to be fixed?

The “Top tracks” feature was fixed a few weeks ago but “Artist radio” remains unusable (stops playing after one song).

Emphasizing that this is an issue with the Sonos app - not with Tidal.

Thanks for the input jonasgeirs - I’m losing faith that Sonos will ever fix this issue.  It is clearly their issue, not Tidal’s, but they remain silent and seem to think all of their issues have been resolved at this point.  This feature was one I used the most when listening to Tidal around the house on my Sonos speakers.  Very frustrating after MANY months without this ability.

Just an FYI.  I finally chatted with the live Sonos help line and got the following response regarding this issue:

“This is a known reported issue that our engineers are aware of and currently investigating. We currently have no ETA to share on a resolution as of this moment.”  The agent offered to pass my concern on to management.

Don’t hold your breath that this basic issue will be solved sometime soon.  :-(

VERY frustrating.

why does tidal artist radio not play sequentially in Sonos?

I believe we’re approaching six months since Sonos launched their “updated” iPhone app, generating multiple issues with basic operating features while supposedly making things better for their customer base. Unfortunately, a feature I used the most (Artist Radio) still doesn’t allow sequential play six months later - you can only play one song at a time. This seems like something that should be an easy fix but they continue to say it’s a k own problem with no estimated. What a fiasco. Sonos, get your act together!!

I am Sonos User over 10 years - I was so excited when I started using it.
UX was marvelous in that time…

But actually it seems to me like the worst multiroom system on the market!
Functionalities, that we were using for years are gone and no-one cares.

This is ridiculous. I always have to turn on laptop to listen to “artist radio”.
Update: or do it via TIDAL app and switch to Sonos speaker… but also tidal on first time “click on the speaker icon” will never find speakers… so need to pop out and clock again.

So buggy production app is really unacceptable :-( 

I spent three plus hours on chat, then phone with Sonos support today.  I was finally able to convince their level 2 support person (third level I insisted on talking with) that they DO indeed still have an issue with using “Artist Radio” on TIDAL - he has promised to send to engineering and keep me updated.  After going through all of their scripts where they ensured it wasn’t my iPhone’s problem (which I already knew it was not but put up with all the checks), I finally connected with someone with in depth technical knowledge who, after remotely connecting with my phone and trying multiple TIDAL accounts, confirmed what we’ve been saying all along - they still have a bug with this specific feature!  I’m optimistic for the first time in 9 months that they will actually attempt to fix this now.  Fingers crossed and time will tell!

Hi The Duck,

thansk for going through this.

Sonos is not great at sharing information internally.

I was just asking about this issue (Artist Radio on Tidal) on the chat today and they were going to let me go through exactly the same process as you described above.  This issue is not known on the chat support.

i wonder why this forum even exists.

Best regards

jon

This forum exists for the Sonos Community to help other members with issues they might be able to help with. It is not a method to communicate with Sonos Support , as they don’t exist in this forum. At best, you may get a response from the only official Sonos employees here, the moderators. They often attempt to assist, when they can, but more often, are busy collating data to pass on to the development teams and management. 

Dear Airfetlam,

you miss the point.

If the moderators would have collated some data on this missing function and passed it on we wouldn’t be waiting still, nine months later.

I’m not expecting a Sonos employee to solve bug fixes on the forum.

best regards

Jon

Thanks Jon. My Level 3 support call is scheduled for Wednesday.  I’ll update this text stream once we’re done. 
 

and thanks Bruce for clarification. I wasn’t aware of that. I assume you state that somewhere but maybe it’s would be a good idea to make the rules more obvious somehow so people don’t misunderstand the purpose. 

Hi again Bruce,

My original point on poor internal information sharing was actually not so much with regard to Sonos employees on the forum but mainly that if engineering has finally understood that this is an app issue (from the call with The Duck), the Sonos chat support should be aware of this bug when someone else asks about it.

One of the guys was not aware but it turns out that others are well informed as I chatted to another of Sonos chat support staff today and she immediately knew about the Artist Radio bug in Tidal.

That was very good since it saved a lot of time.  Of course it’s still frustrating that ETA is not available yet as Sonos engineers are still “looking into the issue”.  But are least she was able to do her job well.

best regards

Jon

My response was to the question “i wonder why this forum even exists.”.

Having worked for software companies in the past, we certainly didn’t inform our CS reps of every single potential bug there might be, but on the other hand,  we did try hard with larger bugs we were working on to notify the CS folks…but as to whether they all ‘read the memo’ was questionable, especially as CS didn’t sit with the code team. We, on the development team, tried hard, but nothing is ever perfect. 

Progress!

Quick update after today’s level 3 engineering interchange for those interested:

eMail reply from level 3 engineer: “I am able to replicate the issue you are experiencing with Tidal on the iOS version of the Sonos app.  I am in the process of logging this issue with our development team so they can begin working on a fix.  I see in the notes that you reported this quite a while ago, so I apologize for the long delay in getting some attention on it.”

I will continue to update any progress I hear of as I receive it.  Hopefully those of us using “artist radio on TIDAL” will finally be able to do so again soon.

Great!

Thanks for the perseverance and taking the time.

I’m sure that many users have given up (as I did) convincing Sonos support staff that this was not skipping caused by wifi or setup issue.  I wonder about the number of man-hours wasted :-)