I am a longtime user of Sonos. Over many years I have enjoyed almost flawless access to my extensive music library using the “old” app. Since the launch of the so called “much improved app”, I have no access whatsoever. My Sonos system is not working at all. I have wasted long hours on the phone to Sonos Tech Help …. and for what? No result! No help!
On these occasions, but only after wasted hours (submitting diagnostics, allowing remote access to both iMac and iPad, trying this, trying that), was I told that, really, “there’s nothing we at tech support can do until the “fixes to the new app have be completed”.
Well, howdy do!!
You mean Sonos withdrew an existing working app and launched a replacement app which Sonos knew to be incomplete and having inherent faults!
That warrants more than just a “howdy do”. What can I say? A total s…show!!
Incompetence and disregard to customers and supporters.
Until the new app is fully functional, why won’t Sonos reinstate the old app?
At least, then, I and others like me would be able to enjoy our music libraries.
What about it, Sonos?
And, before I close, what about offering some form of compensation to your many loyal customers whom you have disregarded and disadvantaged?
Commiserations to all my fellow Sonos-ters.
