Here, reddit, the appstore are all stuffed with complaints and 1 star reviews, yet Sonos haven't put out any response other than how courageous they are?
This CEO needs to walk the plank, if not most of the senior management. It is unacceptable for a company of this size to act in such an inept and contemptuous manner.
Here, reddit, the appstore are all stuffed with complaints and 1 star reviews, yet Sonos haven't put out any response other than how courageous they are?
This CEO needs to walk the plank, if not most of the senior management. It is unacceptable for a company of this size to act in such an inept and contemptuous manner.
Irresponsible
What the CEO says is probably official:
Everybody at Sonos has been testing it [the app] for months. It has delivered — we know from data and from feedback — that it is easier to navigate. But it’s a change for customers. It is faster and more responsive, and it’s a better overall experience.
But of course, there’s a period of time where people need to adapt to that change, and we’re going through that period.
Source: https://www.theverge.com/2024/5/22/24162168/sonos-ceo-patrick-spence-new-app-design-interview
What can they say? They are literally destroying their company and should just roll back to the old app until the new one is properly tested and does not take away features.
Just giving lip service right now would be worst than anything.
What the CEO says is probably official:
Everybody at Sonos has been testing it [the app] for months. It has delivered — we know from data and from feedback — that it is easier to navigate. But it’s a change for customers. It is faster and more responsive, and it’s a better overall experience.
But of course, there’s a period of time where people need to adapt to that change, and we’re going through that period.
Source: https://www.theverge.com/2024/5/22/24162168/sonos-ceo-patrick-spence-new-app-design-interview
This is infuriating. It reminds me of when I bought a “Canary” camera which was free limited storage, then they changed it and started charging monthly fees with an app update. It’s the biggest consumer scam in tech, sell a product, then change the product with app updates so it has less features.
Well this is not as extreme as canary, they had the same mindset. Saying it’s “different” and users will “get use to it”…..it killed that company, and Sonos is on the same path.
What the CEO says is probably official:
Everybody at Sonos has been testing it [the app] for months. It has delivered — we know from data and from feedback — that it is easier to navigate. But it’s a change for customers. It is faster and more responsive, and it’s a better overall experience.
But of course, there’s a period of time where people need to adapt to that change, and we’re going through that period.
Source: https://www.theverge.com/2024/5/22/24162168/sonos-ceo-patrick-spence-new-app-design-interview
100% gaslighting from Spence. Making it about only missing features ignores all the bugs, slowness and people who can’t connect or activate new speakers. The app wasn’t ready. Saying we only need time to adapt is offensive.
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