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Wired Connect drops, while wireless speakers in the same group continue playing

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I have a Connect that is hardwired directly to my router, brand new quality cable (because Sonos support suggested I had a bad cable). I’ll be streaming music (from different sources like Pandora or YT Music) and the connect has frequent 2-3 second drop outs. When I’ve got wireless speakers in the same group - they keep playing and don’t lose connection while my Connect drops in and out. I’ve tried different network channel settings and no luck. 

I’ve experienced a similar problem with a Connect: Amp at another house, although that one is wireless… so the the only consistent factor is they are both the older connect and connect amp and just wondering if updates have caused an issue. They used to be far more reliable.

 

Any suggestions?

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2 replies

ratty
  • ratty
  • 31402 replies
  • December 20, 2023

Which generation of Connect? S1 or S2 software? Does the wired Connect misbehave when playing on its own, ungrouped? 

Have you consulted Sonos Support? If not, submit a diagnostic, note the number and give them a call.

There have been suggestions recently that memory may be getting tight on the Gen 2 units. Memory blocks which have been marked ‘bad’ due to age-related errors could compound the problem.

Stanley_4
Airgetlam
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  • Stanley_4
    Stanley_4
  • Airgetlam
    Airgetlam
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  • sakendrick
  • Author
  • Avid Contributor I
  • 13 replies
  • December 20, 2023

All S2 software/Gen 2. I believe it does drop whether connected to a group or not, but I’ll have to pay more attention to see if it’s only when in groups (certainly the wireless one in my other house drops by itself but that could be a totally different issue). 

I consulted support multiple times and sent diagnostics. The last support chat conclusion was that they have to do a remote session with me, which I’ll just have to find the time to do so. (easier to have a chat session open while working vs. getting on the phone with someone and running through multiple steps).

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