I just received an offer for an extended warranty for each of my Sonos speakers which is part of my Sonos ecosystem. After doing a bit of math, the total cost for a three year warrant for the entirety of my Sonos ecosystem is $610.00 Though it may not be the smartest business move (decreased revenue) it seems like if Sonos wants to further support the idea of creating a Sonos ecosystem for the home they should offer a extended warranty for the entirety of one’s ecosystem to reduce the cost. I would be much more willing to pay a “ecosystem” extended warranty fee as opposed to a fee for each speaker. Has Sonos considered an ecosystem extended warranty?
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I don’t know how many speakers you have, but 3 years’ cover for the cost of 1speaker: seems worth doing, to me.
It should be noted that “Extend” is actually not a Sonos warranty, but a separate company partnering with Sonos to provide the additional warranty. This seems pretty common these days. Not 100% sure how the deal works, but I bet Sonos doesn’t have a ton of control over how much the plans cost or how the coverage works. Maybe Sonos could incentivize Extend to provide cheaper coverage for large systems, but I doubt that would really be that big of an incentive to customers. Besides, Sonos does give some incentive by giving some discounts on package sets and discount credits for owning older Sonos products.
In general I'm not a fan of extended warrantees. Essentially, the consumer bets that a unit will break and the warranty company bets that few if any will break. The warranty company has the data necessary to make money on the deal. The only product I've ever insured was a laptop. I felt that it was high risk and I was correct. I needed to use the warranty. Another benefit of this warranty contract was overnight service. This was great because it is a business computer.
Over the years I've saved more than enough money from avoiding insurance to pay for any future failure. I just need to remember this if there is a failure. Plus there may be no point repairing a thoroughly obsolete product.
I think that a major consideration is: if the unit fails, would you have enough cash on hand to deal with the situation?
I look at extended warranties two different ways.
For myself I rarely buy one unless I suspect the product will have issues and I’ll come out money ahead. Tablets and phones mostly.
For gifts, the 1 year Sonos warranty feels too short and it would not be fun to see someone I’d gifted a Sonos saying “It died, barely made it a year.” when for a few bucks I can extend the protection. While it may on average cost more it is sure more convenient for me to let the giftee do the extended warranty thing, than to self-insuring and then me going through the replacement process.
It is nice to see Sonos giving us a choice when ordering from them. We have had this choice when buying Sonos from Costco or Amazon and hopefully Sonos will now see more direct sales from this.
I’m in Buzz camp. Put all the money you have been quoted for extended warranties over the years for the entirety of your tech/electronic devices into a savings account, and use that to repair/replace if something you *need* fails.
Most failures I have heard of are with portable devices (eg laptops/tablets) that contain batteries and/or more prone to accidental damage as are frequently moved. I wonder if the T&C in the extended Sonos Insurance for warranty covers batteries in Roam/Move?
I notice Amazon in UK offer extended warranty through third party insurance on Sonos Arc, ERA-100 etc, which includes accidental damage but they do not offer on Roam or Move?
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