Best answer by pwt
If this does not work for you, let us know what version of OS X you are running, and which Sonos devices you want to use.
Best answer by pwt
I must be missing something, I’m on mac os 10.15.2, have sonos 10.6 and use two play 3s, two play 5s, a soundbar, a subwoofer and a bridge. I don’t see the options in my sound settings on my mac.
Unless those two PLAY:5s are second generation, then you don’t have any Sonos speakers that can be an AirPlay 2 receiver.
iMac
(Retina 5K, 27-inch, Late 2015)
macOS Majave Version 10.14.6
iTunes Version 12.9.5.5
Sonos Controller for Mac Version 11
2x Sonos One
purchased in June 2018
Version 11.0
Hardware Version 1.21.1.8-1
Series ID A100
Speaker A - Kitchen
Speaker B - Bathroom
My goal: Stream music from iTunes straight to both speakers
Issue:
Sometimes I can stream music straight from itunes or the sound setting to Speaker A - Kitchen
There used to be a time when I could stream to Speaker B - Bathroom straight from the mac, since early 2019 it can’t be connected anymore at all.
After I successfully connected Speaker A to iTunes, it’ll not reconnect hours later or a day later
Same for this way of connecting to the speaker:
Error messages:
What works?
Airplay from Apple Music of iPhone or iPad
Selecting my personal Playlists from the Sonos App on a mobile device.
Selecting a personal Playlist over the Sonos Controller for Mac from Apple Music (needs multiple attempts to work)
Trouble shooting I’ve done so far multiple times.
Work around to get music streamed from iTunes straight to both speakers:
I feel stupid already writing this but it’s the only way that I get my iTunes music to be played straight to the speaker.
What’s the benefit of it?
It used to work for months and now it doesn’t.
My assumption is that there must have been some feature releases in the past, an understaffed team on Sonos or Apples side that did not run global testing plans after the release to avoid issues like that and now nobody cares any more because of budget shortages.
My main intention of buying Sonos was to stream sound from the iMac as centralized media station.
Any suggestions how to fix this issue?
Thanks Eric
Glancing through your prodigious post, I see most of the normal troubleshooting steps I recommend. The issue is that since you’re not actually going through Sonos until the signal is received by the Sonos speaker, I’m not sure how much good a system diagnostic would do, other than identifying potential wifi interference there may be between the speakers and your router. Have you tried wiring the speakers directly to your router as a test?
I would certainly encourage you not to factory reset the speakers, unless instructed to by a Sonos rep. Effectively, all that does is erase any information stored on the speaker that might help Sonos assist you.
Have you tried to contact Sonos Support directly to discuss it?
I usually suggest the phone folks, they have more tools available because they're on the phone with you, but they are available Monday through Friday during business hours. The Twitter support folks are available 24/7.