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rbrown
Collaborator II
November 19, 2025
Answered

YTM dropping out

  • November 19, 2025
  • 1 reply
  • 29 views

Sonos Move

YTM playing, music stops, I look in app, its still playing (seconds advancing).  I try and control the music, skip track, anything, eventually I get an error, then the Move drops off the app, then comes back again with a blank playlist.

Zero pings dropped to the Move at network layer.

Happened for the past couple weeks, rebooted etc, happens randomly, and seeminly only on the Move but then again I only really use that speaker consitently so not certain its isolated.  Same with YTM, not certain its related, but I have a feeling it is.

Diag: ********

 

Moderator Note: Recorded and removed diagnostic number. Modified in accordance with the Community Code of Conduct.

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Best answer by nik9669a

Sonos Move

YTM playing, music stops, I look in app, its still playing (seconds advancing).  I try and control the music, skip track, anything, eventually I get an error, then the Move drops off the app, then comes back again with a blank playlist.

Zero pings dropped to the Move at network layer.

Happened for the past couple weeks, rebooted etc, happens randomly, and seeminly only on the Move but then again I only really use that speaker consitently so not certain its isolated.  Same with YTM, not certain its related, but I have a feeling it is.

Diag: ********

 

Moderator Note: Recorded and removed diagnostic number. Modified in accordance with the Community Code of Conduct.



You need to speak to Sonos support to learn what the diagnostic report reveals. This is a user community and have no meaningful access to the report. 

1 reply

nik9669aAnswer
Senior Virtuoso
November 19, 2025

Sonos Move

YTM playing, music stops, I look in app, its still playing (seconds advancing).  I try and control the music, skip track, anything, eventually I get an error, then the Move drops off the app, then comes back again with a blank playlist.

Zero pings dropped to the Move at network layer.

Happened for the past couple weeks, rebooted etc, happens randomly, and seeminly only on the Move but then again I only really use that speaker consitently so not certain its isolated.  Same with YTM, not certain its related, but I have a feeling it is.

Diag: ********

 

Moderator Note: Recorded and removed diagnostic number. Modified in accordance with the Community Code of Conduct.



You need to speak to Sonos support to learn what the diagnostic report reveals. This is a user community and have no meaningful access to the report. 

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