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Nick.L
Contributor I
August 17, 2023
Answered

Youtube Music playlist

  • August 17, 2023
  • 19 replies
  • 2358 views

Youtube music isn't updating my playlist, I only have 3 Playlists in my library, 1 of which I use regularly which has roughly 900 songs. Within the SONOS app it's only displaying roughly 100 songs.

Things I've tried:

Reinstalled the sonos app/youtube music app

Turned off and on SONOS system, even factory reset both of them.

Removed the youtube service from the app and back.

Out of options is there anything to resolve this issue?

 

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Best answer by Corry P

Hi @Nick.L 

Welcome to the Sonos Community!

When loading a playlist, the speaker will time-out after 20 seconds, so if the speaker is spending that long loading the playlist, the answer might be to improve the quality of the network connection the speaker has.

I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports about the situation.

I hope this helps.

Edit: Please refrain from further resets - they will not help.

19 replies

Show previous replies
Corry P
Corry P
Sonos Staff
October 20, 2023

Hi @controlav 

I remember being told 20, but as I can find no documentation on the matter, I’ll take your word for it (until I can ask someone, at least 😁).

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Mag2920
Lyricist III
October 20, 2023

Yes, to be clear, I have added YT Music premium to my Sonos.  The playlist that shows up in Sonos (when using YT Music ) is no longer updating from the same/identical playlist from YT Music app.  

Normally, when I add a song to a playlist in my YT Music App, this will then show up in my playlist when using YT Music through Sonos, but now the playlist that I see in YT Music via Sonos are all stale. 

Corry P
Corry P
Sonos Staff
October 20, 2023

Hi @Mag2920 

I encourage you to get in touch with our technical support team to report this as cases and investigations will be needed, going by your description of what is happening. Please don’t expect an immediate resolution, however - we’ll likely need to work with YouTube Music on this.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Mag2920
    Lyricist III
    October 26, 2023

    After spending some time with Sonos tech support, they are blaming this on YT Music saying there is a 999 song limit on their end.  So any song added to YT over 999 won’t show up on your YT playlist when accessing it via Sonos.  I tested this theory and paired my YT playlist below 1,000.  But still no luck.  This clearly appears to be a Sonos issue connecting to YT Music.  (FYI - no issue with Napster in the past and I had more than 2,000 songs in playlist).

    After more than a decade with Sonos and over $10,000 in equipment, I am ready to switch to Google Nest Audio.  Sonos products have become too expensive, they made all the first gen speakers useless with the app change, and they are not properly servicing one of the top streaming services. If they don’t fix this in the next 30 days all my Sonos products will be listed on ebay.

     

    There is good reason the stock is down 75% from the highs!

      Corry P
      Corry P
      Sonos Staff
      October 27, 2023

      Hi @Mag2920 

      I understand any frustration you may feel with getting in touch once more, but as you have already disproved their theory with it being due to the length of the playlist, I can only advise getting back in touch to report as much.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Shifty1
      Lyricist I
      November 3, 2023

      I am also having an issue having a full playlist of only 269 songs from loading from YouTube music premium.  Only 100 songs load.  I have a Spotify playlist that is also about the same length and that one completely loads.  I guess I am going to have to contact Tech Support but this seems to be an issue just with YT, at least for me anyways.

      jgatie
      jgatie
      November 3, 2023

      I am also having an issue having a full playlist of only 269 songs from loading from YouTube music premium.  Only 100 songs load.  I have a Spotify playlist that is also about the same length and that one completely loads.  I guess I am going to have to contact Tech Support but this seems to be an issue just with YT, at least for me anyways.

       

      All issues such as this are the service’s responsibility.  Sonos merely provides an API, the service does the coding, including how many tracks can be added to the queue.  

        Shifty1
        Lyricist I
        November 3, 2023

        Just talked with Tech Support and they acknowledged a problem loading YT playlists that is being worked on.  Now, I have no clue if it’s really being worked on.  Regardless of who is causing the issue (YT or Sonos), there should be some information available about the issue being real and what the cause really is driven by. If it’s posted somewhere, please provide the link.  Having people flailing around with their app, playlists, posting messages and calling about this seems like a negative for all involved.  

        jgatie
        jgatie
        November 3, 2023

        Just talked with Tech Support and they acknowledged a problem loading YT playlists that is being worked on.  Now, I have no clue if it’s really being worked on.  Regardless of who is causing the issue (YT or Sonos), there should be some information available about the issue being real and what the cause really is driven by. If it’s posted somewhere, please provide the link.  Having people flailing around with their app, playlists, posting messages and calling about this seems like a negative for all involved.  

         

        You probably aren’t going to get an official statement from Sonos that it is YouTube’s fault.  They don’t tend to throw partners under the bus.  However, a glance at the developer’s page will tell you who is responsible for the development of the individual services within the Sonos app:

        https://devdocs.sonos.com/docs/content-service-get-started

        Particularly #2 under Build - 

        1. Learn how to display content on Sonos.
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