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Youtube Music playlist

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Youtube music isn't updating my playlist, I only have 3 Playlists in my library, 1 of which I use regularly which has roughly 900 songs. Within the SONOS app it's only displaying roughly 100 songs.

Things I've tried:

Reinstalled the sonos app/youtube music app

Turned off and on SONOS system, even factory reset both of them.

Removed the youtube service from the app and back.

Out of options is there anything to resolve this issue?

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Corry PAnswer

Sonos Staff

Hi @Nick.L

Welcome to the Sonos Community!

When loading a playlist, the speaker will time-out after 20 seconds, so if the speaker is spending that long loading the playlist, the answer might be to improve the quality of the network connection the speaker has.

I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports about the situation.

I hope this helps.

Edit: Please refrain from further resets - they will not help.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Corry PAnswer

Sonos Staff

Hi @Nick.L

Welcome to the Sonos Community!

When loading a playlist, the speaker will time-out after 20 seconds, so if the speaker is spending that long loading the playlist, the answer might be to improve the quality of the network connection the speaker has.

I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports about the situation.

I hope this helps.

Edit: Please refrain from further resets - they will not help.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

M

Matini

Lyricist III

Same issue here. This is happening on both S1 and S2 app. Spoke to Sonos support with case # ********. They brushed it off as something on YT’s end. This is extremely frustrating. Now you can see all the playlist when you look at the queue but not on the main page. Why can’t Sonos and YT communicate on this and have it resolved. This is happening recently so obviously someone here has changed a setting.

Moderator edit: removed case number

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M

Matini

Lyricist III

I just came up with a solution. Import your complete YT playlist into a Sonos Playlist and you are able to see all of the songs. I know it’s not the a final solution but it takes care of the issue.

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M

Mag2920

Lyricist III

I am having this same issue.

I removed YT service from both new and old Sonos App on my phone and reloaded, but YT playlist will not update on Sonos.
Do I need to remove the service from the Sonos App on my PC as well?

Greatly appreciate a solution.

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M

Matini

Lyricist III

The only way to resolve this issue is to create a new Sonos playlist from your YT playlist. There is no other way around it. You can access the new playlist from My Sonos section.

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M

Mag2920

Lyricist III

It used to work, why did it stop? When I used to use Napster, this was never an issue.

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M

Matini

Lyricist III

This is a recent issue.

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M

Mag2920

Lyricist III

I am still unclear, given I can’t access my refreshed YT playlist on Sonos, how am I supposed to create a refreshed Sonos playlist from my stale YT playlist?

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M

Matini

Lyricist III

Have you added YT Music premium to your Sonos?

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controlav

Lead Maestro

Hi @Nick.L

Welcome to the Sonos Community!

When loading a playlist, the speaker will time-out after 20 seconds, so if the speaker is spending that long loading the playlist, the answer might be to improve the quality of the network connection the speaker has.

I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports about the situation.

I hope this helps.

Edit: Please refrain from further resets - they will not help.

@Corry P I think the playlist load timeout is ten seconds, not twenty.

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