Youtube Music Not Displaying Full Library

Hi @aferdia 

Welcome to the Sonos Community!

How small a number? We are aware that, currently, only 500 items will show in a container (where you view YouTube Music within the Sonos app) and we have reported this to YouTube Music.

To work around this, you will be able to search for specific artists/albums/tracks, and get results from tracks uploaded to YTM specifically - you can also mark these as favourites and play them from My Sonos to avoid doing the search again.

I hope this helps.

Hi @aferdia 

We believe this issue has now been fixed, but need to confirm so with affected customers - are you able to confirm that you can now browse your uploaded music properly (please note that there is still a maximum limit of how many items can be displayed, but this has now been increased to 999).

Hi there,

Nope, just checked - I’m still having the same problem.

I can still only see a limited number of albums/songs or artists etc in the Sonos app - not just uploads but also songs etc in the regular YTM library within the Sonos app.

I’ve done a count on it and it seems to be a limit of 100.

Again, this restriction does not just apply to uploads but also to regular YTM content.

Hi @aferdia 

Okay, that’s disappointing! Could you please try removing your YouTube Music account from your Sonos system, then re-add it and check again?

Remove a music service account from Sonos

Add a music service to Sonos

If that doesn’t help, please submit a support diagnostic, replying here with the given number and share a screenshot demonstrating the missing tracks? I’ll need these to hand over as proof to the engineers. Thanks!

Hi there,

I’ve submitted a support diagnostic - 1153429190.

I don’t really know how I can demonstrate missing tracks. Neither the Sonos app nor YTM app shows a total number of tracks.

I’ve recorded a video of myself scrolling through the Sonos and YTM apps.

On the Sonos video you can see that the scrolling stops quite quickly - after 100 tracks.

On the YTM video you can see that I can scroll for much longer - I have thousands of songs in my library.

I’ve uploaded the videos here - 

Sonos App - https://youtube.com/shorts/c9l2zms5Lfk

YTM App - https://youtube.com/shorts/pWIVELpnObc

Hope that helps

a

Hi @aferdia 

Both of those videos are marked as private and cannot be viewed - if you can mark them as public, I’m sure they will more than suffice!

Thank you!

Done!

Hi @aferdia 

Thanks - I can see them now. I’ll forward those and your diagnostics over to a colleague for examination.

Please be aware, however, that a software update was just released an hour ago - I don’t think the issue you have actually has anything to do with the software itself, but it won’t hurt to check. Please go Settings » System » Updates » Check for Updates twice - once to update the app, and a second time to update the system. Thanks.

I’m having the same issue, only shows 100 album/artists etc.  I tried updating to the latest release and removing then re-adding the YTM account and it’s still the same.  The issue is the same on my Android phone and iPad

Do you want another diagnostic or you are ok with the one you’ve got?

Thanks

Brian

Hi @coombsb 

More data points can’t hurt, so yes please - submit a support diagnostic and reply here with the number given. Please try the new update first though, if you haven’t already. Thank you.