YouTube issues

I do have a subscription . Sorry I thought I was clear about this issue. Everything on my end is the way it should be YTM just won't work and there are many end users with the same problem but no answers 

The world would like to.know

Hi @Rockpea.

Thanks for your response. We appreciate the time and effort working through this, but at this point, it would be best to reach out to Sonos Support so we can take a closer look at this in real-time and expedite the process. I suggest our phone team for they have more resources available on their system for advanced troubleshooting, and the tools our agents can use would be very useful in this case, there can be an advantage if they need to remote into the controller to see what's going on.

​If you have any questions, please feel free to let us know.

Wherever did you see this claim? YTM on Sonos is a bug farm, with Google uninterested in fixing a single thing. This forum is full of threads describing basic bugs and limitations for the YTM-Sonos integration, and Google really do not care. They have your money. Many folks have been much happier after switching to iBroadcast.

@Annazel S

Disclaimer: I know its not your fault Annazel S. But I'm so fed up, that i just need a place to vent my frustrations.

Hi, I've spent several hours trying to get youtube music to work on my sonos system. I've talked to customer support on the phone and they couldn't help either. Yes, i have a premium subscription. Yes, i have tried everything you have asked already. Even with the help of customer support nothing has changed.

First of all your devices aren't cheap. Second of all the app is absolute hot smoldering garbage. Third of all, who's going to compensate me for the hours I've lost trying to get this blasted thing to work, even though i shouldnt be spending !ANY! [I REPEAT] AAAANYYY time on this issue. I payed for a functioning system and it clearly doesn't work as intended or advertised.

I know you guys wont compensate the time I've spent trying to get this to work so I'm hoping i can at least get a freaking refund!

My sonos system has turned into the most overpriced alarm clock I've ever owned.

I must say though, customer support is top notch. Very friendly and try to help to the best of theri ability. AKA the best thing about this company But i didn't pay 250 bucks for customer support, now did I?

Sorry for the rant, I'm just so sick of sonos' $#/+. I've heard it's a youtube problem and not sonos directly but if sonos really care, this issue would've been resolved a loooong time ago.

Its been a year and YTM is still not working.

Sonos should not be advertising that YTM works with their system.

Im going to see what my rights as a consumer are.

This is not going to go away Sonos we are coming for you.

SONOS,

YOUTube music worked just fine over Google Voice Assist (e.g. "Hey Google, Play Relaxing Jazz Misic")  for me without any special "subscription" for the last year or so. My products are all S2 compliant, except the Sonos Bridge. So...I think to myself off the back of your marketing push.....let's upgrade to a Sonos Boost and the "better" S2 App. So...in March 2021 I upgrade to a Boost and S2. BOOM! CRASH! BANG! SONOS & Google Voice Assist for voice command such as "Hey Google, Play Relaxing Jazz Misic" no longer work!!! No matter what I do to uninstall, re install, enable accounts, etc, etc, engage SONOS support, etc....it does not work anymore! Thanks for nothing SONOS team! Please get this sorted out! I can use voice command on my Android phone to play music from YouTube (no special subscription!), but no longer on SONOS! WOW....THATS POOR!

It isn’t the Sonos team who implemented YouTube music, it is the Google engineers, who used the exact same API that was used for Google Music, and misapplied it to the ‘newer’ YouTube Music. 

Yes, maybe...but this is not an excuse nor an abdication of product reliability / compatibility. SONOS do not appear to have openly and honestly communicated this “API problem” with their highly invested user community. SONOS keep advising us all to take up a YouTube Premium subscription, which is NOT in fact necessary, nor does it remedy the underling “Access denied and / or “I can not find what you are looking for” reply from Google Voice Assist when YouTube Music fails to work!

Do you complain to Samsung or Amazon when the HBO app on your Firestick wont let you login? No, you complain to HBO, as they control account logins. Same here: YTM give your login attempt an access denied, and only they can do that as only they have access to your account details.

Look, Google really don’t care about YTM support. Take your business to a music service that cares about their customers, instead of an advertising company that don’t. Sonos support 70 or so, you should be able to find one.

The problem is that Sonos claims it works with YTM and it does not.

Sonos should never have made that claim. Sonos is to blame and no one else.