YouTube issues

679601110

Hi there @tobcha.

Thanks for your response and for sending the diagnostics.

Upon checking the diagnostic report, a possible IP address conflict on ‘Lounge R” was detected by the system, but now, based on the recent report, there’s NO more issue or error found on your system.

It’s possible that a reboot was done on the router that resolves the conflict, but if not, you may need to reserve an unused IP address for the Sonos player. Make sure you choose an IP address that is within the router's DHCP scope and does not already show up as assigned to another device. You will need to reboot the Sonos player so that it will receive its new IP address. 

If the issue still persists, please submit a new diagnostic report and reply with the confirmation number so I can check further and see if there’s anything else causing this issue.

Let me know how that goes.

Hello,
I am still unable to stream using YouTube Music on Sonos. It will only show the playlist that I have associated with and created, I cannot search for a song. If I update the playlist, it will show the updated song there but even if there are updated songs. but they will not play, they are all grey. if I click it says access denied.
I have authorized my accounts, reinstalled the software/app, and checked my management settings for the account.
I have a premium account.

Please help

Hi @DasClay.

Thanks for reaching out, we’d be glad to help.

As of the moment, checking on the music service status page, it shows that there’s no ongoing issue with Youtube Music and it must be fully operational.

To check some data from your system, please send in a diagnostic report through the Sonos app while the issue is happening and reply with the confirmation number. I'd start by reviewing your system and see if there’s anything causing this issue.

Looking forward to hearing from you soon.

I have had this problem for months.

I keep reading that there are no known issues with YouTube, but hundreds of users are getting access denied.

HEY SONOS, Guess what, if hundreds of users have this issue there is a problem.

Sonos was a good product at one time but no more.

@Annazel S I have the same issue. Only "playlists" is shown in YouTube Music, there are liked songs but they are all grey and could not be played: Acces is denied.

Service code is: 527369934

Hi @Rockpea.

Thanks for reaching out and sorry to hear about the trouble, let me check it for you. 

When did you start to experience the issue? Is it also happening on other music services?

May I know the subscription level you have on Youtube Music?

NOTE:  You will need a subscription to YouTube Music or YouTube Premium to use YouTube Music on Sonos. 

To check some data from your system, please submit a diagnostic report through the Sonos app and reply with the confirmation number. I'd start by reviewing your system and see if there’s anything causing this issue.

Looking forward to hearing from you soon.

Hi @Acajkovic.​​​​​​

Thanks for reaching out, we’d be glad to help.

Upon checking on the diagnostic report, the Android controller is not connected to the same network as Sonos and it shows that the SSID is ‘unknown’. The system shows the transport error due to access was denied for the service.

May I know the subscription level you have with Youtube Music?

I suggest checking the WiFi connection on the controller/device and ensure that it is connected to the right network.

Test it to see if that resolves the issue, but if not, please submit a new diagnostic report so I can check the system further and see if there’s anything else causing this issue.

If you have any questions,  feel free to reach out.

Hello, I have the free subscription level on YTM. YTM has never worked with my Sonos System . The list is there but will not play, always Access Denied.  All other services work as they should. I submitted a diagnosis report.  The number is 142068201.

Hi there @Rockpea.

Thanks for your response and my apologies for the delayed response time.

You will need a subscription to YouTube Music or YouTube Premium to use YouTube Music on Sonos. 

If you have any questions,  feel free to reach out.