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Contributor I
Apr 16, 2024 9:48 PM UTC
Answered

YouSee musik virker delvist ikke

Vi har nu i et stykke tid oplevet, at man ikke kan søge i YouSee musik, og pga noget kan min hustru browse og afspille sine favoritter mens jeg kan slet ikke noget. Dette foregår kun i Sonos app, dvs. den almindelige YouSee musik app virker for os begge. Vi har tjekket status for YouSee musik tjeneste og den var grøn, så alt bør fungere. Vi har ligget af og på siden samt geninstalleret Sonos appen og hverken af disse har afhjulpet problemet. Der har nu været sådan i et par uger. Er det en, der har oplevet det samme?

 

Mvh Petr

 

Moderator edit:
Google Translate-

 

For a while now we have experienced that you cannot search in YouSee music, and for some reason my wife can browse and play her favorites while I can't do anything at all. This only takes place in the Sonos app, i.e. the regular YouSee music app works for both of us. We have checked the status of the YouSee music service and it was green, so everything should work. We have been on and off the site and reinstalled the Sonos app and neither of these have fixed the problem. It has been like this for a few weeks now. Has anyone experienced the same?

Mr. Petr

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Sotiris C.
Sonos Staff
Apr 17, 2024 2:06 PM UTC

Hello @Pefler77, welcome back!

I am sorry to hear you are experiencing issues with YouSee music within the Sonos App.

This is not the expected behavior, I would suggest to remove the Music Service from the Sonos App and then re-add it.

If that doesn’t resolve the issue, I recommend you to reach out to our Support Team for some troubleshooting

I hope this helps.

 

Translation using Google Translate:

 

Hej @Pefler77 , velkommen tilbage!

Jeg er ked af at høre, at du oplever problemer med YouSee-musik i Sonos-appen.

Dette er ikke den forventede adfærd, jeg vil foreslå at fjerne musiktjenesten fra Sonos-appen og derefter tilføje den igen.

Hvis det ikke løser problemet, anbefaler jeg dig at kontakte vores supportteam for at få noget fejlfinding

Jeg håber det hjælper.

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34 replies

Lyricist I
Jul 5, 2024 9:09 AM UTC

Den er lidt svært at geninstallere, når man ikke kan få lov til at afinstallere...Den crasher når jeg forsøger at fjerne yousee tjeneste i sonos appen

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Lyricist II
Jul 5, 2024 9:55 AM UTC

Hvis du går ind i indstillinger for tjeneste kan du fjerne tjensten og etablere den igen.

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Lyricist I
Jul 5, 2024 10:02 AM UTC

Kan ikke lade sig gøre. Får følgende fejlmeddelelse:

 

“Konti ikke fjernet

Noget gik galt, mens vi prøvede at fjerne dine konti. Prøv igen”

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Lyricist II
Jul 5, 2024 10:15 AM UTC

Har igen geninstalleret og YouSee virker stadig ikke til stor frustration!!

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