You see login not recognized

14 replies
480 views

Today just out off the blue music stopped playing and since then neither me nor my wife can access our yousee music account through sonos. It keeps saying that I cannot browse the music. Yousee music app works fine though. I removed my sonos account from the app and put it back. I removed my yousee account from there and when trying to add it back it said the yousee server doesn't recognise my login information and I should contact yousee. I changed my yousee login in their own app and it works fine as before. I tried to add it again to sonos with the new password and it still says it cannot be recognised and I should contact yousee. I'm in doubt there's anything wrong at yousee, since my password works fine in their own music app. It's also extremely strange that both mine and my wife's accounts stopped working on sonos at the same time. Can you help?

BR Petr

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

B

BearwebAnswer

Lyricist II

I found the reason for the error:

After the latest Sonos app update, my country code was changed to France. When changed back to Denmark - this app is only valid for use in Denmark - the Yousee app was visible again through the Sonos Services.

strange though, that the country was changed by the latest app-update, as it has been working for years.

above will also be valid for other country specific services.

Show previous replies

B

Bearweb

Lyricist II

I am still not able to get the Yousee app through Sonos - any suggestions what to do?

Airgetlam

Try unplugging all Sonos speakers from power, then reboot the router. When the router comes back up, plug back in the speakers.

Bruce

B

Bearweb

Lyricist II

Hi Bruce,

i tried your advice but unfortunately the Sonos system cannot find the YouSee Service.

Does anyone has another suggestion what to do?

B

BearwebAnswer

Lyricist II

I found the reason for the error:

After the latest Sonos app update, my country code was changed to France. When changed back to Denmark - this app is only valid for use in Denmark - the Yousee app was visible again through the Sonos Services.

strange though, that the country was changed by the latest app-update, as it has been working for years.

above will also be valid for other country specific services.

Sign up

Login to the community