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Tom4103
Enthusiast I
Oct 8, 2024 2:25 PM UTC
Answered

yet another unwelcome change

Why is Sonos suddenly asking me every time to “ Sign in as owner to see Recently Played “?

very annoying!

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    RhonnyAnswer
    Prodigy III
    Oct 8, 2024 2:51 PM UTC

    It’s not a change, it’s a bug. (When I occasionally get the sign-in message appear, I just close the app and re-open it, which gets rid of the message, for me at least.)

    https://en.community.sonos.com/controllers-and-music-services-229131/sign-in-once-a-day-in-the-new-app-what-is-going-on-6905138

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    Airgetlam
    Airgetlam
    Oct 9, 2024 4:42 AM UTC

    Certainly tracking logins on the server side may not track what is happening on the client side, but then I don’t actually know what the issue is. Clearly, you seem to have better information and knowledge than I, so I’ll bow out. 

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    Bruce
    Ian_S
    Prodigy III
    Oct 9, 2024 6:00 AM UTC

    Obviously it doesn’t track the client side, but it’s a good indicator that something is amiss. I would expect as part of the last release (which received a couple of quick tweaks to fix other unintended regressions) they have tried to ‘improve’ the initial experience on startup, but have instead introduced another issue. So I don’t know, maybe they should revisit the code changes there to see if they can find the problem. It’s basic stuff, and sadly Sonos are showing no real sign of improving here despite all the rhetoric about ‘quality’. 

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    m-m-i
    Enthusiast I
    Oct 9, 2024 6:17 AM UTC

    My suspicion is that this issue potentially depends on the location/load of the Sonos authentication servers, which would explain the randomness and also why it only affects some users.
    Sonos have previously already confirmed to me that they have had/having issues with their servers in the Asia/Pacific region which has been the cause of other latency issues with the new app.
    Ross.

    Haven’t had a single issue with the new app since launch and everything has been fast for me the whole time. I’m in APAC.

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