This is an odd one. I have listened to WXPN (U of Penn, Philadelphia) on Sonos for years. Last week it stopped working on Sonos. I am running S1with a variety of legacy and new gear. When I start WXPN through TuneIn on a zone, the stream immediately flips from PLAYING back to STOPPED - every time I click PLAY it immediately flips to STOP Other stations work fine through TuneIn - WXPN is the only one with an issue (that I have found) Even sister stream XPN2 still plays on Sonos through TuneIn I went to a friend and saw the same behavior (also running S1) WXPN plays perfectly through the TuneIn iPhone app (not is Sonos)I spent an hour on the phone with Sonos support (before our connection dropped)Running diagnostics (even run while trying to start WXPN repeatedly) the rep saw nothing odd that indicated an issue We tested WXPN through (Sonos) TuneIn, Sonos Radio and (Sonos Radio.Net) - all had the same behavior - clicking PLAY immediately flipped to STOP; all other radio stations through all 3 Sonos portals worked fine Rebooted FiOS Modem and all Sonos Zones, same behavior persisted across (Sonos) TuneIn, Sonos Radio, Radio.net When my phone connection dropped, the rep suggested I create an S2 network with one piece of gear (Play:3) to see if the problem is an S1 issue - when the call dropped I gave up for the night (and didn’t create an S2 network) Before he dropped the rep said he would submit a ticket to the tech team listing a problem with WXPN, I need to call back and follow upAnyone have any insights or advice? Could someone running S2 try to play WXPN and see if it works?Big thanks.Jeff

Contributor I

Answered

WXPN Stopped Working on Sonos

27 replies
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This is an odd one. I have listened to WXPN (U of Penn, Philadelphia) on Sonos for years. Last week it stopped working on Sonos. I am running S1with a variety of legacy and new gear.

When I start WXPN through TuneIn on a zone, the stream immediately flips from PLAYING back to STOPPED - every time I click PLAY it immediately flips to STOP
Other stations work fine through TuneIn - WXPN is the only one with an issue (that I have found)
Even sister stream XPN2 still plays on Sonos through TuneIn
I went to a friend and saw the same behavior (also running S1)
WXPN plays perfectly through the TuneIn iPhone app (not is Sonos)

I spent an hour on the phone with Sonos support (before our connection dropped)

Running diagnostics (even run while trying to start WXPN repeatedly) the rep saw nothing odd that indicated an issue
We tested WXPN through (Sonos) TuneIn, Sonos Radio and (Sonos Radio.Net) - all had the same behavior - clicking PLAY immediately flipped to STOP; all other radio stations through all 3 Sonos portals worked fine
Rebooted FiOS Modem and all Sonos Zones, same behavior persisted across (Sonos) TuneIn, Sonos Radio, Radio.net
When my phone connection dropped, the rep suggested I create an S2 network with one piece of gear (Play:3) to see if the problem is an S1 issue - when the call dropped I gave up for the night (and didn’t create an S2 network)
Before he dropped the rep said he would submit a ticket to the tech team listing a problem with WXPN, I need to call back and follow up

Anyone have any insights or advice? Could someone running S2 try to play WXPN and see if it works?

Big thanks.

Jeff

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jtc456Answer

Lyricist I

I just heard from WXPN member services - they suggested the MyTuner service - found WXPN there and am able to stream station to all Sonos speakers again. Station would not start on TuneIn or Sonos Radio.

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Mango003

Lyricist I

I am glad I found you guys. I was super annoyed that WXPN streaming stopped working. I emailed the station to see if they had any idea why this happened. Haven’t heard back. I guess I will use the work around as well….

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jtc456Answer

Lyricist I

I just heard from WXPN member services - they suggested the MyTuner service - found WXPN there and am able to stream station to all Sonos speakers again. Station would not start on TuneIn or Sonos Radio.

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bubba_1

Lyricist II

Oh thank you THANK YOU I’m not crazy!! Tried TuneIn and NOT working. Mirroring from my phone just not realistic. Also contacting member services...

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jeff goodmanAuthor

Contributor I

I just heard from WXPN member services - they suggested the MyTuner service - found WXPN there and am able to stream station to all Sonos speakers again. Station would not start on TuneIn or Sonos Radio.

Thanks for the answer! It works well. I’m curious, did WXPN member services mention why the station no longer works through Sonos Radio, TuneIn or Radio.Net?

The only downside I’ve found to MyTuner: Alexa integration. I have my Echos grouped to Sonos zones. When I ask Alexa to play WXPN through MyTuner, I get multiple radio stations to choose from. This is apparently an ongoing issue. It would be great to get back to TuneIn.

I really appreciate your reply jtc456!

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jtc456

Lyricist I

When WXPN replied they gave this issue to their engineers to investigate. I also heard back from a Sonos engineer. They were able to duplicate the problem and are investigating. I think these people are in touch with Tunein. All I know is I have the station back - life is good!

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bubba_1

Lyricist II

I just heard from WXPN member services - they suggested the MyTuner service - found WXPN there and am able to stream station to all Sonos speakers again. Station would not start on TuneIn or Sonos Radio.

Right that did work - to clarify for me at least, I had to add MyTuner to my Sonos (I am V1.0 btw) as a Service, just like TuneIn. For a second I thought you all meant to stream to the phone and through Sonos that way, but this is really just a TuneIn replacement!

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Gary D

Contributor I

I have the same issue with playing WXPN. It stopped working on Sonos in the first or second week of November. It still is not playing. I discovered I can play WXPN directly on my iPhone, Android and Windows devices via the TuneIn app and on the xpn.org and TuneIn websites, but it doesn’t work on the TuneIn service through Sonos. I’ve been emailing with TuneIn technical support and was on the phone with Sonos technical support for an hour, but still no resolution. WXPN also does not play through the Sonos radio app either. TuneIn technical support told me they will reach out to Sonos.

I added the MyTuner service to my Sonos system and am able to play WXPN as some one suggested earlier in this thread.

buzz

Grand Maestro

TuneIn updates their database once every 24 hours. If they fix a station link, the best information that I have is the updates go live at about 10pm EST.

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Donna_7

Contributor I

Thanks, everyone. I also thought it was my problem that WXPN wasn’t playing anymore. Added MyTuner service to the sonos lineup and now entering the station that way. Hope they fix the problem, though.

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MarcCaputo

Lyricist I

I have contacted Sonos customer support 3 times about WXPN not working on a S1 system, and they haven’t been able to help me. I saw the post about using My Tuner service, and it’s working perfectly.

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