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Alonzo Mosley
Headliner I
August 28, 2022

Won't Update Music Library, Part 2

  • August 28, 2022
  • 112 replies
  • 1666 views

A continuation of this thread.

 

Now, even when I manually update, it won’t play music.

 

The controller shows all albums and songs, and also album art - so clearly it’s pushing/pulling info to and from wherever. But it tells me it’s “Unable to connect” to the server address.

Every device on the network - Windows and Android - can connect to the device where the Library is stored. Sonos says it is able to add the Library at that address (and again, it sees songs and artwork).

I’m so, so tired.

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112 replies

Alonzo Mosley
Headliner I
October 2, 2022

Also: I dropped one AVI file on the SEADRIVE stick. All network devices - including Samsung TV - can play the file. So the wireless network is moving data.

Dan: You're gonna need to get someone to fix my computer. Kim: What's wrong with it? Dan: It's in several pieces on my floor.
October 2, 2022

I can imagine the air is pretty blue at the moment.  The problem seems to defy all logic.  Do you have a USB slot on your PC in which you could put the stick and to which you could point the library?  This is just a test, not a suggested permanent solution.

Ken_Griffiths
October 2, 2022

@Alonzo Mosley,
Within the Android S2 controller app, what path do you see when you goto "Settings/System/Music Library/Music Library Setup”?

October 2, 2022

The fact that it works for a small number of tracks seems to rule out all the ‘obvious’ possibilities, like firewall.  Maybe it suggests some latency in the system, causing Sonos to struggle to process the files within an allowed time??

Is a faulty USB port on the router impossible?  Trying the stick in the PC would help assess that possibility.

Alonzo Mosley
Headliner I
October 2, 2022

I can imagine the air is pretty blue at the moment.  The problem seems to defy all logic.  Do you have a USB slot on your PC in which you could put the stick and to which you could point the library?  This is just a test, not a suggested permanent solution.

I had not tried that with the stick, but I had tried mapping the library to the “Music” subdirectory on my PC and it worked. That’s a different “button” on screen, so I presume there’s a whole different protocol

Dan: You're gonna need to get someone to fix my computer. Kim: What's wrong with it? Dan: It's in several pieces on my floor.
Alonzo Mosley
Headliner I
October 2, 2022

The fact that it works for a small number of tracks seems to rule out all the ‘obvious’ possibilities, like firewall.  Maybe it suggests some latency in the system, causing Sonos to struggle to process the files within an allowed time??

Is a faulty USB port on the router impossible?  Trying the stick in the PC would help assess that possibility.

It’s unlikely. It’s been out of the box for less than ten days. Additionally, I can stream video across the apartment. I know there are different buffer rates, but seems unlikely.

I just ordered the Netgear Nighthawk RAW120 - I swore off Netgear products a few years ago - but we will try that. See if my TP-Link is a $300 brick before I even get its credit card statement.

Dan: You're gonna need to get someone to fix my computer. Kim: What's wrong with it? Dan: It's in several pieces on my floor.
October 2, 2022

I can imagine the air is pretty blue at the moment.  The problem seems to defy all logic.  Do you have a USB slot on your PC in which you could put the stick and to which you could point the library?  This is just a test, not a suggested permanent solution.

I had not tried that with the stick, but I had tried mapping the library to the “Music” subdirectory on my PC and it worked. That’s a different “button” on screen, so I presume there’s a whole different protocol

I think it would be worth trying the stick in the PC.  I am not sure it’s a different protocol.

I must say, I am becoming increasingly suspicious of the router USB port.  I know other things can see it, but I wonder if the problem is a data processing one and the error messages are misleading?

Edit: although it does say it cannot add the folder, not that it cannot find it.

Alonzo Mosley
Headliner I
October 2, 2022

@Alonzo Mosley,
Within the Android S2 controller app, what path do you see when you goto "Settings/System/Music Library/Music Library Setup”?

Nothing now, because I can’t get it re-added. But there was:

 

 

Also, just to show there is some joy in my life, we get two or three more baseball games this year than we expected:

Go Mariners!

Dan: You're gonna need to get someone to fix my computer. Kim: What's wrong with it? Dan: It's in several pieces on my floor.
October 2, 2022

I’m glad you retain your sense of humour and I can only admire your perseverance.  I look forward to hearing how it goes with the Nighthawk.  Might a basic Ethernet NAS be an alternative that would stop the TP-Link turning into a brick?

Ken_Griffiths
October 2, 2022

@Alonzo Mosley,

In the samba access method screenshot posted earlier, where you have put the server path as //RJBMUSIC, there is an option to also enter a TCP port - will it let you do that? If so then see if adding TCP port 445 makes any difference. You might also want to see if it makes any difference adding a username and password to provide access to the share and add those user-credentials to the Sonos App too and try reindexing.