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Iambash
Contributor I
May 10, 2024

Why is the new Sonos App crap?

  • May 10, 2024
  • 268 replies
  • 26148 views

How does the app keep getting worse and worse over time. It's too bad, I've had some of my Sonos speakers for around 10 years now. Even on a brand new phone the current app is not user friendly, missing functionality that it used to have. And removed the playlists I had. So disappointing given how great the whole experience used to be. The new update is much worse, missing basic functionality now,  So irritated. 

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    268 replies

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    Francis Kubala
    Lyricist I
    May 22, 2024

    I can’t get the new app to work at all.  I have a sonos in every room and have recommended and bought sonos for many friends over the last ~10 years.  But this new app is a showstopper.  I do not use voice controls and it seems that several vital functions are missing without them.  We are very frustrated and will move to another vendor soon if not corrected in the next update.

      geoffrey
      Contributor I
      May 22, 2024

      I have the new app on my ‘phone and the old one on my iPad. I only use the later. When I look at my system on the ‘phone it tells me the input to my Arc is Sonosnet but what I want to know is whether or not my TV is passing Atmos. 
       

      I bought my Sonos system on the basis that I could keep my music library on a USB plugged in to my router. That no longer works. Just as well that I can move my music to Plex. 
       

      This company takes its customers loyalty for granted. They should be deeply ashamed of what they have inflicted on their customers and admit their shortcomings and go back to the old app. 

      James Matis
      Contributor I
      May 23, 2024

      How does the app keep getting worse and worse over time. It's too bad, I've had some of my Sonos speakers for around 10 years now. Even on a brand new phone the current app is not user friendly, missing functionality that it used to have. And removed the playlists I had. So disappointing given how great the whole experience used to be. The new update is much worse, missing basic functionality now,  So irritated. 

      SONOS IS A HORRIBLE SYSTEM BOTH SOFTWARE AND HARDWARE. NEED AN ALTERNATE TO THIS MISERABLE PRODUCT

      Carlos Albuja
      Lyricist I
      May 23, 2024

      Agreed I feel like content for top to bottom is not relevant.  For example asking to purchase new products that should be at the bottom va constant at the top.

      samdsparks
      Lyricist II
      May 23, 2024

      Could not agree more, its so bad on so many levels, its hit and miss if the view system button appears and without out it you cant control individual speakers.  SONOS this is ridiculous, how can I down load previous version of app.  Having kitted my whole house out I cant use the speakers, I am surely entitled to a refund?

      gsrbob
      Avid Contributor II
      May 23, 2024

      FML! I had auto updates on and woke up and noticed my sonos app was updated :/ I used to be able to recommend sonos to everyone but that’s not the case anymore. After using for over ten years with quite a bit of money invested into sonos i am now considering looking into other options.

        dhaugen
        Contributor I
        May 23, 2024

        New app is horrible. Reinstate your old app and fire the engineers who developed this piece of garbage!

        Did you even bother beta testing this???

          Studiosmith
          Lyricist I
          May 24, 2024

          Shocking.  The latest update has rendered a houseful of speaker completely useless.  I tell everyone I know not to buy anything from this company.  The app itself - which used to at least make some sense - has been redesigned in a way that makes everything harder: searching, volume control, reaching playlists, ALL of it.  But that’s irrelevant… Because it can’t connect with the system, so I can’t play music anyway.  And god help me if I do successfully start a song, I’d better commit…  Because I won’t be able to turn the music off!

          Newest update completely bricked my 6g investment. And as you eluded to, I had to walk around my multi level home to one-by-one manually turn off speakers which for some reason where playing at full volume while app was not functioning at all. I have not yet seen a SONOS response to ANYONE’s request for answers. Just references to 2-3 hr Helpdesk fiascos.
           

           

            fraolim
            Enthusiast II
            May 24, 2024

            STUBBORN 

            1 STAR!

              chfe
              Contributor I
              May 24, 2024

              No problem, I’ll adapt to that change and stop buying SONOS products and warn everyone I can. Seems like falling share prices are the only language a CEO understands.

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