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Iambash
Contributor I
May 10, 2024 2:42 PM UTC

Why is the new Sonos App crap?

How does the app keep getting worse and worse over time. It's too bad, I've had some of my Sonos speakers for around 10 years now. Even on a brand new phone the current app is not user friendly, missing functionality that it used to have. And removed the playlists I had. So disappointing given how great the whole experience used to be. The new update is much worse, missing basic functionality now,  So irritated. 

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    Ymalecki
    Lyricist I
    Jul 18, 2024 1:59 PM UTC

    I agree, Ive come on here to say, please can the app be solved. I love my sonos speaker - Used to work amazingly. 

     

    You keep updating the app and it becomes worse and worse and worse. Basic requirements are not met. Like choosing music easily and playing it. There is a delay, its clunky, the integration with spotify is not smooth. 

    Very Frustrating. ;( 

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    Christof Specker
    Lyricist III
    Jul 20, 2024 7:16 AM UTC

    Didn’t imagine that Sonos is able to make it even worse.

    Instead of tackling all the bugs in the new - so called - ‘app’, it is now crashing down immediately on a brand new Android phone.

    I’ll never buy any Sonos product (of which I’ve got 9) again.

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    Rhonny
    Prodigy III
    Jul 20, 2024 7:28 AM UTC

    Didn’t imagine that Sonos is able to make it even worse.

    Instead of tackling all the bugs in the new - so called - ‘app’, it is now crashing down immediately on a brand new Android phone.

    I’ll never buy any Sonos product (of which I’ve got 9) again.

    There’s an issue with some Android phones at the moment, following the firmware update this week, but there is an app update on Monday so you never know your luck…

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    press250
    press250
    Prodigy III
    Jul 20, 2024 3:16 PM UTC

    Didn’t imagine that Sonos is able to make it even worse.

    Instead of tackling all the bugs in the new - so called - ‘app’, it is now crashing down immediately on a brand new Android phone.

    I’ll never buy any Sonos product (of which I’ve got 9) again.

    Hi @Christof Specker, here’s a ‘splainer on the latest snafu causing the Android app to crash …

     

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    formerfanofproduct
    Lyricist I
    Jul 21, 2024 11:27 PM UTC

    Sonos has a problem whether or not they acknowledge and accept it or not - unfortunately.

    The “most” basic functionality either doesn’t exist or is not longer available in their newest version of their app. How is that possible? Looking for ways to play music saved on my pc. Can see it (now unable to search using that source) but it will not Play Now, Play Next, etc.

    Just astounding. I could see this killing the company if they do little or nothing.

    Anyone with alternative Controller/Player suggestions would love to hear about them. (only one I’ve see here is iPhone/Pad option called SonoPhone/SonoPad)

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    Ken_Griffiths
    Ken_Griffiths
    Jul 21, 2024 11:39 PM UTC

    @formerfanofproduct,
    ‘Play Now’, ‘Play Next’, ‘Add to End of Queue’ & ‘Replace Queue’ playback controls are all in there, maybe ensure you’re using the latest version of the Sonos App and/or see the App guide here:
    https://www.sonos.com/en-us/guides/sonosapp

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    Rhonny
    Prodigy III
    Jul 22, 2024 5:55 AM UTC

    Sonos has a problem whether or not they acknowledge and accept it or not - unfortunately.

    The “most” basic functionality either doesn’t exist or is not longer available in their newest version of their app. How is that possible? Looking for ways to play music saved on my pc. Can see it (now unable to search using that source) but it will not Play Now, Play Next, etc.

    Just astounding. I could see this killing the company if they do little or nothing.

    Anyone with alternative Controller/Player suggestions would love to hear about them. (only one I’ve see here is iPhone/Pad option called SonoPhone/SonoPad)

    There is an app update due today that is meant to address some music library issues, including search. It’s part of their ongoing updates with queue management for example coming at the end of August. The remedial work is slow but they’re not doing nothing and know they have issues to sort…

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      paulrw
      Prodigy II
      Jul 22, 2024 8:06 AM UTC

      Sonophone creator will refund app fee if it doesn’t work for you.

      Try plex for local music

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      Cracks
      Contributor I
      Jul 23, 2024 12:47 AM UTC

      Went out to my garage on the weekend and listened to my old Play 5 on the old S1 app.

      What a pleasure it was - no problems or lag whatsoever and the queue works beautifully.

      Sonos as it was intended. Bliss!

       

       

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        OzGazza
        Lyricist III
        Jul 23, 2024 11:26 PM UTC

        How does the app keep getting worse and worse over time. It's too bad, I've had some of my Sonos speakers for around 10 years now. Even on a brand new phone the current app is not user friendly, missing functionality that it used to have. And removed the playlists I had. So disappointing given how great the whole experience used to be. The new update is much worse, missing basic functionality now,  So irritated. 

        Its basically unusable. Obviously Sonos does not care about the users...

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