Why has sonos app suddenly stopped listing my spotify albums

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Recently the sonos app suddenly stopped listing my spotify albums, stating that it has timed out and to contact spotify - even though it is sonos bug issue. To add to the confusion the sonos app still allows me to access my playlists and individual songs

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Corry PAnswer

Sonos Staff

Hi @MIDAC et al

We have worked together with Spotify and now believe this issue to have been resolved. Should you still encounter this issue, please get in touch with our technical support team to report as much, though I’d recommend trying a reboot of the device running the Sonos app first.

Thank you for your patience.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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paulcarvill

Contributor I

To prove this point, I deleted the majority of my Spotify albums (I had thousands) so the list is now just a hundred albums long. Now the album list loads (slowly) in the terrible, buggy, rush-released new app.

It took me less than 5 mins to diagnose this problem. Why can’t Sonos developers do the same and fix it?!

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Kungy

Lyricist III

I have a MacBook. I found that I could access my Spotify playlists and albums through the “Search Spotify” window in the Sonos app. I had to enter the name of the playlist or album. It’s a convoluted way to access what was previously a breeze. Also I had to go to Spotify and scroll through the playlists to get the exact name of the playlist I want to listen to and then go back to Sonos to enter the name. Most annoying!!

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