Why has sonos app suddenly stopped listing my spotify albums

This isn’t working for me too. I was hoping the new app would be better. The old app didn’t let you sort albums by recently added but now I can’t access albums via Sonos app at all. I have resorted to using the Bluetooth connection which defeats the object of the Sonos set up

Just to confirm, whilst it took a while, the Sonos team have corrected the problem….. for me at least

Hi MIDAC 

Did the Sonos Team contact you directly? 

Thanks.

Hi MIDAC

still not working for me

Hello Kungy and Centistdad,

If you follow the thread, you’ll see that after I reported my issue, the sonos team ask me to also reach out to spotify, which I did, however spotify made it clear that they had not carried any recent updates, whereas sonos had.  In other words they distance themselves from causing the problem. 

In the meantime, the sonos team continued to work on the problem and eventually fixed whatever it was.

I wish you guys all the best

Just spent 30 minutes in online chat with Sono Customer Service rep, and he could not resolve issue of missing albums in Spotify on my Sonos app.  He had me remove my Spotify service from my Sonos account, and then remove and reload the Sonos app on my phone.  Then I re-added Spotify service to my Sonos account, but same error message when I select albums... “Something went wrong.  Try again.”  Customer Service rep then reached out for help within Sonos Tech Team, and feedback he got was “this is an issue with several users, and we are working on a solution.”.  Seems odd that my Spotify songs and playlists show up, just not albums.  Hope this gets fixed soon as this is main feature I use for my entire Sonos system.

I am having the same problem. I’m on the new app in iOS. The problem still exists and was not fixed for me.

Sonos App sees my Spotify playlists, but not the albums. When I tap on Spotify Albums in the Sonos App I always get the error “something went wrong. Try again”

I’m having problems accessing my own albums that I could play until today! 
No sign of them anywhere!! 

Same problem here on the iOS app. Can't access my Spotify albums, which makes the whole system in its current state more or less useless. Playlist are accessible. 

Same problem here. May 31. Won’t load Spotify albums in the app on Android. Loads them ok (but very slowly) on the web app.

Almost certainly his is because the new app is shoddy, buggy and rushed, and isn’t able to load a large music library from Spotify because of memory restrictions or timeout in the new app.

Fix this please, Sonos. The app is completely useless without access to Spotify albums.