Hi @Wallamina
Welcome to the Sonos Community!
I’m sorry to hear of the issues you’ve been having, but it sounds like the issue is with your network rather than with your Sonos system. Sonos uses your network in a way that other devices do not, and can therefore highlight network configuration issues that other devices do not. Unfortunately, you have no speakers registered to the account that you are using to post here so I cannot check the cloud-connection status of your system to confirm.
I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein