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jefftilem
Contributor II
Dec 24, 2024 6:45 PM UTC
Answered

why does sonos NOT have the full napster library available

when i use napster directly i see all the pink floyd lps  when using napter in sonos mnost of the lps are not available ...why?

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Corry P
Corry PAnswer
Sonos Staff
Dec 27, 2024 1:49 PM UTC

Hi ​@jefftilem 

Welcome to the Sonos Community!

Sorry to hear of the issue you are having with not seeing all the content in the Sonos app that you can see in the Napster app. 

Napster is responsible for what you see within the Napster container in the Sonos app - I recommend that you report this to Napster directly. It may be intentional, it may not.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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4 replies

Corry P
Corry PAnswer
Sonos Staff
Dec 27, 2024 1:49 PM UTC

Hi ​@jefftilem 

Welcome to the Sonos Community!

Sorry to hear of the issue you are having with not seeing all the content in the Sonos app that you can see in the Napster app. 

Napster is responsible for what you see within the Napster container in the Sonos app - I recommend that you report this to Napster directly. It may be intentional, it may not.

I hope this helps.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    jefftilemAuthor
    Contributor II
    Feb 16, 2025 3:48 PM UTC

    I did email napster- they say it is a sonos issue??  so  now what??

     

    ty

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    Airgetlam
    Airgetlam
    Feb 16, 2025 6:34 PM UTC

    I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

    There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

    When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

     

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    Bruce
    jefftilemAuthor
    Contributor II
    Feb 16, 2025 6:41 PM UTC

    I did call support again. I was told it is a known issue.  I wasn’t asked to submit a diagnostic 

     

    Using example of Pink Floyd - their entire LP catalog is available on Napster and I was able to access it in Sonos until about 6 months ago.  Something changed.  I don’t believe it’s my setting.  I have the same views on all mg pcs and phone.  And again I can access the full LPs if I just log into Napster and not use Sonos- which is baffling 

     

    ty 

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