What changed in today’s release that seems to start causing this again? Just updated the Android app to today’s 22 Jul 2024 version (mine shows 80.05.06-release+20240717.cbccdb2) and the Recently Played and Sonos Favorites section again lose content after 10 seconds from starting the app and home screen being finished loading and just display grey placeholders. I have TuneIn stations in the favorites. In the previous app release the same happened but when I added TuneIn (New) service those sections started working ok and no longer lost content. But now the same error situation happens again and that same isn’t helping. I’ve tried but not helping:rebooting router rebooting 4 x One + Port rebooting phone re-authorizing TuneIn uninstalling Sonos app and re-installing removing TuneIn and adding it back resetting the app How do I fix this without buying a new router?iPad app correctly displays and keeps the content.Edit: as I earlier mentioned in another thread, the Android log shows again those System.err: com.sonos.sdk.musetransport.MuseTransportError$TimedOut How does the Android app behave if you have e.g. playlists in Sonos Favorites from Music services (Apple Music, Spotify etc.) that you no longer have access to? Can these cause the Android app to not display the home screen correctly and remove access to Recently Played and Sonos Favorites altogether? Why does the iPad app work ok?

A couple of additions to this thread:Along wit the disappearing Favorites my Playlists also disappear when I use the Android controller (80.06)Both Playlists and Favorites are available in the Windows version (16.3)Are those of you writing about Favorites issues also missing Playlists? For me this is by far the largest outstanding issue, other than the overall terrible sluggishness of the Android app.

K

kpr

Prodigy I

Question

Why does Recently Played and Sonos Favorites turn to placeholders on Android app?

Forum|Forum|2 years ago
July 22, 2024
23 replies
639 views

What changed in today’s release that seems to start causing this again?

Just updated the Android app to today’s 22 Jul 2024 version (mine shows 80.05.06-release+20240717.cbccdb2) and the Recently Played and Sonos Favorites section again lose content after 10 seconds from starting the app and home screen being finished loading and just display grey placeholders.

I have TuneIn stations in the favorites. In the previous app release the same happened but when I added TuneIn (New) service those sections started working ok and no longer lost content. But now the same error situation happens again and that same isn’t helping.

I’ve tried but not helping:

rebooting router
rebooting 4 x One + Port
rebooting phone
re-authorizing TuneIn
uninstalling Sonos app and re-installing
removing TuneIn and adding it back
resetting the app

How do I fix this without buying a new router?

iPad app correctly displays and keeps the content.

Edit: as I earlier mentioned in another thread, the Android log shows again those

System.err: com.sonos.sdk.musetransport.MuseTransportError$TimedOut

How does the Android app behave if you have e.g. playlists in Sonos Favorites from Music services (Apple Music, Spotify etc.) that you no longer have access to? Can these cause the Android app to not display the home screen correctly and remove access to Recently Played and Sonos Favorites altogether? Why does the iPad app work ok?

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B

Bright Moments

Lyricist I

A couple of additions to this thread:

Along wit the disappearing Favorites my Playlists also disappear when I use the Android controller (80.06)
Both Playlists and Favorites are available in the Windows version (16.3)

Are those of you writing about Favorites issues also missing Playlists? For me this is by far the largest outstanding issue, other than the overall terrible sluggishness of the Android app.

almazri

Prodigy I

One step forwards 2 steps back.

J

JoeMomma

Lyricist III

A couple of additions to this thread:

Along wit the disappearing Favorites my Playlists also disappear when I use the Android controller (80.06)
Both Playlists and Favorites are available in the Windows version (16.3)

Are those of you writing about Favorites issues also missing Playlists? For me this is by far the largest outstanding issue, other than the overall terrible sluggishness of the Android app.

I do notice that there is a lot of content missing when it comes to play lists and albums from the services like Spotify and Amazon. Sonos Favorites too!

Good call out. Only a small portion of my music is available in the new app.

Combined with the dissapearing act for Sonos Favorites and Recently Played, these would be the top items to fix!

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