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kpr
Prodigy I
July 22, 2024
Question

Why does Recently Played and Sonos Favorites turn to placeholders on Android app?

  • July 22, 2024
  • 23 replies
  • 639 views

What changed in today’s release that seems to start causing this again?

 

Just updated the Android app to today’s 22 Jul 2024 version (mine shows 80.05.06-release+20240717.cbccdb2) and the Recently Played and Sonos Favorites section again lose content after 10 seconds from starting the app and home screen being finished loading and just display grey placeholders. 

    I have TuneIn stations in the favorites. In the previous app release the same happened but when I added TuneIn (New) service those sections started working ok and no longer lost content. But now the same error situation happens again and that same isn’t helping. 

I’ve tried but not helping:

  • rebooting router
  • rebooting 4 x One + Port
  • rebooting phone
  • re-authorizing TuneIn
  • uninstalling Sonos app and re-installing
  • removing TuneIn and adding it back
  • resetting the app

 

How do I fix this without buying a new router?

iPad app correctly displays and keeps the content.

Edit: as I earlier mentioned in another thread, the Android log shows again those 

System.err: com.sonos.sdk.musetransport.MuseTransportError$TimedOut

 

How does the Android app behave if you have e.g. playlists in Sonos Favorites from Music services (Apple Music, Spotify etc.) that you no longer have access to? Can these cause the Android app to not display the home screen correctly and remove access to Recently Played and Sonos Favorites altogether? Why does the iPad app work ok?

 

 

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    23 replies

    Show previous replies
    JoeMomma
    Lyricist III
    August 4, 2024

    After investing an inordinate amount of time in troubleshooting this issue, I am convinced that it is a problem with the Sonos app for the developers to address.

    B33Jay
    Enthusiast II
    August 4, 2024

    After investing an inordinate amount of time in troubleshooting this issue, I am convinced that it is a problem with the Sonos app for the developers to address.

    I'd agree with you on that one... since reading the CEO's stated timeline I am just checking system fortnightly and updating. Windows app is my daily way of lining up my listening now. 

      controlav
      controlav
      Lead Maestro
      August 4, 2024

      I’d say the Android log stating

      System.err: com.sonos.sdk.musetransport.MuseTransportError$TimedOut

      in the OP, suggests this has more to do with the controller talking to the Cloud Platform than anything local.

      The Sonos cloud api has a number of endpoints for loading and subscribing to favourites. The api reference states “See the x-muse-error-codes extension for a list of muse errors that generate this response” on many of the documented call responses.

      https://docs.sonos.com/reference/favorites-loadfavorite-groupid

      In my opinion, the grey placeholders are the app waiting for responses or a bug in display from timed out requests. It seems to be the Sonos default placeholder when it’s waiting for remote calls to respond.

      Doesn’t make any sense to store favourites on the device and keep writing to the device flash, especially when they are against the household and need to be available to any controller, so I’m not sure what rebooting the router and speakers is hoping to achieve.

      Yes, rebooting local devices seems an unlikely fix for this. Favorites are still stored in the same place as before (in the distributed UPNP object tree), but the cloud API that reads them is broken. My Favorites have never shown in the new app or the web app, I can see Error 500 in the web app when they are read. This is because I have several “unusual” Favorites, created specifically to test my own app behaviors. Sadly Sonos do not appear have an equivalent set of test cases. If they asked me I would be happy to export my Favorites and email the xml for them to test with.

      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
        JoeMomma
        Lyricist III
        August 6, 2024

        Updated to the latest release today (8/6/24), version 80.06.04

        I wonder if Sonos is even aware of the issue of the disappearing Sonos Favorites and Sonos Resents.
        Now you see it, now you don’t! 

        The issue actually causes the context menus to load very slowly.
        Very annoying that we are in August and still this problem persists.

        Everything else works. All speakers and amps connect. Music / TV all good.
        Thankful for that. Would really like this resolved. 

        Where do we communicate with Sonos support and not go into some black hole of no return?

        B33Jay
        Enthusiast II
        August 7, 2024

        Android 80.06.04.

        Can see Boost as normal and not 'unavailable' as it has been from 8th May.

        Library loads quicker.

        However, Amazon and Spotify cannot load any content (error message) Sonos Favs don't even load momentarily now as they did before.

        Still using 16.3 Windows.

          JoeMomma
          Lyricist III
          August 7, 2024

          Sonos app works good after hours like 12A CST forward. All content loads and the app is snappy. 

          Sonos Favorites and Sonos Recently Played all load and stay.

          Morning time, all of this goes away. 

          This indicates network traffic but on the server side with Sonos not my Wifi as this is consistent. 

           

          I got to speak with a level 2 support guy at Sonos yesterday. He said that the issue seems to be with Android and specifically, Samsung phones. 🤔 

           

          Recommended I try Sonos app on an apple device. We are Android folks but can try on my daughter's iPhone to see what happens. 

           

          Now I have an email of a level 2 guy. 

          My goal is to provide information that is helpful to getting this issue resolved. 

          This morning when I opened the Sonos app, it could not load any of my Spotify content. A pop up stated that I have to reauthorize my Spotify account. This took like seven attempts with errors galore. 

           

          In the 6 years that I've had the Sonos system, there has not been one time that I have had to reauthorize my Spotify account. Actually, none of the music services. A new development for sure that I also will report. 

           

          What a mess, Sonos! 

          Just let us go back to 16.1.

          This avenue has been closed off now. 😔 

            B33Jay
            Enthusiast II
            August 7, 2024

            Sonos app works good after hours like 12A CST forward. All content loads and the app is snappy. 

            Sonos Favorites and Sonos Recently Played all load and stay.

            Morning time, all of this goes away. 

            This indicates network traffic but on the server side with Sonos not my Wifi as this is consistent. 

             

            I got to speak with a level 2 support guy at Sonos yesterday. He said that the issue seems to be with Android and specifically, Samsung phones. 🤔 

             

            Recommended I try Sonos app on an apple device. We are Android folks but can try on my daughter's iPhone to see what happens. 

             

            Now I have an email of a level 2 guy. 

            My goal is to provide information that is helpful to getting this issue resolved. 

            This morning when I opened the Sonos app, it could not load any of my Spotify content. A pop up stated that I have to reauthorize my Spotify account. This took like seven attempts with errors galore. 

             

            In the 6 years that I've had the Sonos system, there has not been one time that I have had to reauthorize my Spotify account. Actually, none of the music services. A new development for sure that I also will report. 

             

            What a mess, Sonos! 

            Just let us go back to 16.1.

            This avenue has been closed off now. 😔 

            Yes, my wife's iPhone is fine, although iPad on same iOS is very laggy. 

              Al_C
              Lyricist II
              August 7, 2024

              I spoke to Sonos level 3 support a couple of days ago.  They said that they ARE aware of the issue (disappearing Sonos Favorites and Sonos Recents) and that they are working on it.  They acknowledged that it is only an issue with Android and that it is not local network related.

                B33Jay
                Enthusiast II
                August 7, 2024

                I spoke to Sonos level 3 support a couple of days ago.  They said that they ARE aware of the issue (disappearing Sonos Favorites and Sonos Recents) and that they are working on it.  They acknowledged that it is only an issue with Android and that it is not local network related.

                Thanks for that... appreciated👍

                  JoeMomma
                  Lyricist III
                  August 8, 2024

                  I spoke to Sonos level 3 support a couple of days ago.  They said that they ARE aware of the issue (disappearing Sonos Favorites and Sonos Recents) and that they are working on it.  They acknowledged that it is only an issue with Android and that it is not local network related.

                  Your level 3 trumps my level 2 support. LOL! But both said the same. They are aware and the issue is with Android and not a local network issue. Also, a new release is coming out about every two weeks, so here’s to the next release. Hopeful it will be fixed!

                  I am not a developer or network engineer but considering that the Sonos app works like it should on Android after hours 12AM forward, may indicate a network traffic issue with the Sonos servers. During the day, there is a lot more usage and somehow the Sonos Favorites and Sonos Recently Played are timing out. First is the recently played and then the favorites. Both are gone. In the wee hours of the morning, it’s all good. Super snappy. That’s been my experience. Also tells me that I need to get to bed earlier too. :)

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