WHY AM I NOT SUPPOSABLY CONNECTED TO MY WIFI

Forum|Forum|6 months ago
March 24, 2026
4 replies
112 views

App tells me that I keep needing to update network, even after I do it and it’s verified, it tells me I am not connected

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Best answer by AjTrek1

As has been asked please describe your network meaning hardware (router and modem) as well as ISP.

MoPac

Headliner III

Define your network. Without that the community can not help.

N

nik9669a

Senior Virtuoso

App tells me that I keep needing to update network, even after I do it and it’s verified, it tells me I am not connected

Is it asking you to update your network - what is the actual message you receive?

B

BrewerbachAuthor

Contributor I

Not connected…Your system not found. Then a button that says. UPDATE NETWORK. When I go through the process it acknowledges that it’s back on my WiFi. When I try the mobile app (for my music) the App says it cannot locate my Sonos products on my WiFi. This happens every time. So the mobile/ phone App is disconnecting me?

AjTrek1Answer

As has been asked please describe your network meaning hardware (router and modem) as well as ISP.

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