Where is the music index now option and the new S2 app?

FYI - I sent an email to the address listed for the CEO. I received two replies, the one below being the most recent because I mentioned that not being able to set an alarm is the least of the issues. I will leave it up to you to decide whether it’s an adequate reply. I also suggested that they make the S2 app available again until all the bugs are rolled out, but there was no mention of that. 
 

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 Thank you for reaching out to Sonos Customer Experience. We hope this email finds you in good health. Thank you for your time and patience regarding your case. I understand your concern with the update on the new Sonos App. I know that the missing features are important. 

This revitalization of the Sonos app is our most ambitious software update yet and aims to address what our customers have been asking us for. It’s a huge undertaking, and we are taking the time and effort to ensure all features work seamlessly and meet both our standards and the standards of our listeners. With this commitment in mind, features such as playlist creation and queue editing within the Sonos app, sleep timers, and local library support will not be available at launch. 

Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.

Available now

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.

• Adding and editing alarms
• VoiceOver on iOS now properly interacts with individual elements of the Sonos app's home screen.

Coming soon

• Additional improvements to screen reader for visually impaired customers: May 21
• Adding to queue and playing next: early June
• Sleep timer: mid-June
• Snooze alarms: mid-June
• Local music library search and playback: mid-June
• Update WiFi settings: mid-June

Best regards

Sonos | Customer Experience |

I have emailed the CEO 3 times and have had nothing 

Lastly, I found a workaround: SonoPad, which I downloaded from the App Store for a few bucks years ago, has a quasi-elegant iPad interface and has almost all of the S2 functions.  SonoPhone for iPhone has a more conference room chic.  SonoPad saved my music night.  I found a couple of very recent reviews by other users who downloaded the app as an alternative to the new Sonos app. It doesn’t hurt to give it a shot until the new app is fully baked. Navigating is different but is easy to get used to.  Just a suggestion. 

Not true in my case. My wife’s iPad wasn’t updated, but launching the old S2 app, the Music Library is gone, and a popup box says how to readd your library, which doesn’t work in my case - just says “Denied”!!! 

So all 4 of my systems can only access internet services, Pandora, etc. All my thousands of wonderful songs is sitting on my NAS doing nothing. Luckily I have an app for my phone that can connect to my NAS so I can play MY music in the evening with my headphones.

Come on Sonos - after about 12 years of almost perfect service, you had to go and invent a crappy new app!!! Now it’s back to the drawing board to fix your mistakes!!!

Dear Greg,

I want to express my sincerest apologies for the inconvenience caused by the absence of key features in the new Sonos app, particularly the ability to play folders from a local library and search your local library. I fully understand how essential these functionalities are to your Sonos experience, and I deeply regret any disappointment or frustration they may have caused.

Your feedback is incredibly important to us, and I want to assure you that it has been received with the utmost seriousness. We are genuinely committed to providing our users with the best possible experience, and your input serves as a guiding light in our efforts to continuously improve.

Please know that we are working tirelessly to reinstate these critical features in the app as soon as possible. The ability to play and search music from a local library is a top priority for us, and we are targeting next month for its implementation. For further details on upcoming updates, I encourage you to refer to the article provided.

In the meantime, I understand that workarounds such as using AirPlay or the Sonos web app may not fully compensate for the missing features, but I hope they offer some temporary relief.

Once again, I sincerely apologize for any inconvenience this situation has caused. Your engagement and support as a valued member of the Sonos community mean the world to us, and we are committed to earning back your trust and exceeding your expectations.

Thank you for your understanding and patience as we work diligently to address this issue.

Warm regards,

Sonos Customer Experience

Usually before any release (S/W or H/W) incorporation of former functionality is a must, AND thoroughly tested prior to release.

Half of my listening is via my music library! That’s now gone until you fix this bugged release.

please, please hurry!!!

The same with me mate

WTAF Sonos...my (extensive) music library has now disappeared and even my pc desktop app can’t find it (error 913)
Why release a half baked app that has rendered so many systems useless?
SORT IT OUT
Thank god for Plex

Guess I’ll be walking around the house with my headphones on, using the “Music Streamer” app on my phone, since Sonos took that feature away!!!

A working App maybe?