Where is the music index now option and the new S2 app?

Yeah, but I don’t want to buy a cheap android phone, I want to use it from this one just like I used to be able to do. And support isn’t available on a weekend, but only when I am at work 

Totally understand! I had support on the line day before yesterday. All i got from them was some played empathy...and the message all would come back in order in the months to come…

fyi this wasq before my wife stumbled on a facebook post  where someone mentioned APKmirror to rollback to v16.1.

Today i read a french written article about the new Sonos app. In there was mentioned some 'promised' Future fixes by sonos…

While at the moment i can use my old v16.1 again on my Android phone, my feeling is that at some Point in time in the Future i Will be forced to install some Sonos app again...so i disabled all automatic updates of the Sonos hardware components and of course also the app update.

Somebody mentioned that one could create an ipa from An installed iPhone that  still has the v16.1, but this way Beyond my knowledge.maybe on An iPhone discussion group?

my confidence in Sonos is gone. What An arrogance!!!

Yeah, it’s a complete crock, they should at least allow people to roll back until the new app has been properly fixed - still on a positive it means that I am reacquainting myself with my vinyl 

I turned off automatic updates in my S2 app, and last night that version was still on my iPhone. I woke up this morning and my phone had been updated to the new Sonos app without my input or any action on my part. I am pissed.
 

What is wrong with this company? They roll out a half baked mess that creates chaos for longtime users, especially those of us who have multiple Sonos products and have been loyal customers. I read an article that stated Sonos is closely monitoring this forum for comments, so I hope they read this when I say that they totally screwed up. Heads should roll, especially the testing team and Sonos should immediately make available the S2 version in the Apple Store until they have a fully functioning app. 

I shall be in the phone to them in the morning with an appeal for the S2 app again 

Fabulous - there is no chat and when I called them, my estimated wait time is 50 minutes …….. seriously, who has this long to wait during the working day.

fabulous - thank you Sonos for stuffing up my system and then not allowing me to speak to anyone to try and find a solution.

what massive a pile of 💩 

I had rolled back to 16.1 on Android and all was well…. until the Sonos Windows app updated the controller fw and removed my entire library. I went into the Windows app settings and my prior music library folder was not listed. I tried to re-add it and notta. 913 error saying it cannot add the folder. Tried everything. Giving Sonos full permissions on the music folder, completely disabling my firewall, running the Sonos desktop app as admin, etc. Just the same error over and over and over.

So I think. Okay. Easy. I’ll just do it from 16.1 on my phone. Nope. Now when clicking on the music library settings, it says I have to update the Android app and won’t let me even enter that section. Thing is, the new app doesn’t even have library settings. Wtf?

Now I have to wait until mid June for library access to be restored? Why the fuck was this piece of shit new app and controller fw rolled out in such a severely crippled state? Now they’re making eveyone wait.?

Dear Sonos, Kindly go fuck yourself and do the right thing. Roll back the app and fw until the new is actually ready for release. Because this is your absolute WORST fuck up to date. No music library for a month? That leaves my speakers completely useless. Seriously. Fuck off.

I’m with you on that mate 

Removing the ability to play files from my sd card on Android was bad enough. This is just a flat out disaster in every, single, aspect. There is not ONE good thing about these updates. Not one. People have complained about how terrible the app is for YEARS on end. How can you people ignore everything on these forums and Google Play Store reviews, and decide to just release this trash instead? Most people would be fired for fucking up their job this badly. You need entirely new leadership and an entirely new dev team.

I have emailed the CEO repeatedly, but I suspect that it is lost in a sea of noise about how crappy this is.